Thompson-Morgan Reviews

“ Over time and with the purchases we have had , the service has been excellent. The plants have been in perfect condition and they were wrapped with great care so that they arrived safely and on time. I would not hesitate to buy plants from Thompson-Morgan in the future. A big thankyou to the team! ”

“ I ordered the hotbin MK 2 on 16th of December 2021 it arrived by courier on the 11th January it a good clean condition I am very happy with the service I have got from TM. I will be using your site again now that I am a member. Thank you ”

“ Ordered plants online.. They came a little worse for wear.. Contacted the company and they were having issues with Royal Mail leaving in sorting office. They refunded and resent the order. Excellent Customer Service in these unprecidented times.. Unlike Gardening Express who received 61,000 tickets and 940+ 1* review. ”

“ Responded very positively to my previous complaints. Offered full refund or replacement. Customer service was must better than I was led to expect ”

“ Have ordered with Tompson & Morgan many times, generally no issues, delivered as promised. Didn't expect a lot during lockdown, however, delivered as promised. Very responsive customer service. Any problem resolved efficiently. When I had them, the company resolved them quickly offering refund or resending the plants when available. ”

“ I have never received such appalling service and would add that in the meantime I have received excellent service from other on-line garden centres. ”

“ There is no customer service at Thomson and Morgan at present. ”

“ Ordered for second time from here first time variety of seeds which are starting to show which is positive, nothing from others but might be a bit too early. Pleased with what I received. Ordered bedding plugs told 21 days but first lot came within 6days. Very impressed with service. ”

“ Excellent product. Excellent service. Would recommend. ”

“ Really helpful and when I had a query they were very prompt in their response and sorted it out within a couple of days as they had to wait for a third party to reply to them. Great service, my order was dispatched within the week and very well packaged. ”