“Made selection of preferred timbers and placed order. Three months later, get to inspect unfinished job to find the timbers and details don't match my selections.
Asked to accept warped timber and mouldy spots, and timber colours I did not expect, want or ask for, and the edge detail provided, somehow, was exactly the one I did not want.
Not saying they don't try, but I suspect that there is a weak link between sales and production.”
