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Thortful Reviews

4.2 Rating 308 Reviews
A-
Happiness Grade
A-

Customer Service - Good

87.80%
Industry Average
Great service.. very professional. Card was excellent. Would definitely recommend. Will be getting more A+++
posted 1 month ago - Martin Riley
They are truly 'the customer happiness team' and bigger more expensive companies could learn a lot at customer service.
posted 1 month ago - Jocelyn Prebble
The customer service team are exceptional.
posted 2 months ago - Anonymous
Fantastic customer service. Royal Mail lost the card/ gift I was sending with Thortful, and after speaking to Aaron Coulson-West, a fantastic staff member in their customer team, he was able to get the card and parcel resent out for me! Fantastic service! Thank you
posted 4 months ago - Anonymous
Reached out to the customer service team after an order didn’t show up with Royal Mail & Jade sorted this right away, with a quick & easy resolution! Would definitely order again, the team are great!
posted 5 months ago - Leah
Thortful has some absolutely lovely cards on their website - a really good selection. Plus their Customer Service is the best I have ever encountered. I highly recommend them.
posted 6 months ago - Maureen
Thortful is an excellent company! A wonderful selectuon of beautiful cards for every occasion and super gifts. Excellent service and excellent customer service if needed. The many cards and gifts that I have sent have brought such pleasure to friends and family over many years. Highly recommended!🌟🌟🌟🌟🌟
posted 8 months ago - Claire
I ordered a Thortful card for a friend's birthday around 2 pm yesterday. I was amazed and delighted that it arrived at 9 a.m. this morning, perfectly as ordered. Fantastic service and super-quick. Well done, Thortful! Highly impressed!
posted 8 months ago - Chris F
Amazing Service from Lucy at Thortful.
posted 9 months ago - Anonymous
They are a fabulous company who go out of their way to help you the cards are so unique ordering is easy and website very good The customer service who I had to contact because of my mistake couldn't have done more for me and very quickly sorted things out so 10 out of ten from me Massively recommend to everyone .
posted 9 months ago - Joan Connelly