Thortful Reviews

Name: Thortful
Rating: 4.19

4.2 Rating 276 Reviews

80 %

of reviewers recommend Thortful

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4.2

Based on 276 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Thortful 1 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 4 cards at 3 o clock one afternoon and they arrived first thing the next morning. What an excellent service 👏👏👍👍xx”

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Posted 3 weeks ago

“Unique good quality cards which have never failed to make someone smile. I like that I can write my own message and the delivery is within 2 days!”

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Posted 3 weeks ago

“Really nice quality cards, with original designs. Received my order in good time, and was able to get a bulk order which made the individual cards cheaper.”

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Posted 4 weeks ago

“Always deliver on time I ask Good selection of cards and gifts Great to have reminders. Easy to use site and safe checkout.. Help if needed Highly recommend to one & all Thank you 😊”

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Posted 1 month ago

“I love Thortful - their cards are amazing and I can always find one to suit a particular character to a T - be it funny or complimentary. The last purchase I made arrived in less than 24 hours - now that's great service! Many thanks to all at Thortful :)”

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Posted 1 month ago

“My daughter sent both myself and her gran a bouquet for mother's day, and they did arrive on time. My bouquet looked very sad, but perked up a little when left in water. However her grans bouquet arrived mostly dead, to the extent that flower heads crumbled in her hand and some of the stems were slimy. If the flowers that were still alive a couple of the stems were snapped. My daughter does not have much money and had to sacrifice on other items to be able to send these flowers. She is now trying to get a refund and will use a different company in the future.”

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Posted 1 month ago

“Misleading. Thortful send out promotional emails (32% reduction on x4 cards in this instance). Having ordered x4 cards & additional gifts (£50 total order) Thortful would not apply the 32% discount to the card element of the order. I was not anticipating 32% off the total bill but when questioning them they still refuse to apply the discount in the marketing claim. When the cards arrived the photo quality was average & the print copy faint. Back to the more expensive Papier. Costlier but at least they don’t make false claims in their advertising”

Thortful 1 star review on 20th March 2025

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Posted 1 month ago

“Never arrived No response from customer service.”

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Posted 1 month ago

“I have always ordered my cards from Thortful but the last batch I have received they have changed the card material and ink and now the quality is very cheap looking that I am embarrassed to send these cards out to people. Very disappointing.”

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Posted 1 month ago

“Had a misprint error on the card so informed them incase there was an error on more. A big shout out to Abbie McKay on the customer service team who couldn't be more apologetic, offered to send out another card, which wasn't necessary, so offered me future discount! Fantastic quality, fun designs and a wonderful team to back it all up!”

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Posted 2 months ago

“Unfortunately I ordered a card 5 days ago for Valentine’s Day that was meant to come first class and it did not arrive. Hasn’t left confidence to use them again I understand things can happen once left with Royal Mail but no tracking service and quite hard to get through to customer service. Overall quite disappointing.”

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Posted 2 months ago

“Used to be fantastic and I'd order all my cards from here, but they've changed the card they use and its very poor flimsy cheap quality now, so sad as the cards are unique and I loved the designs, but i won't be ordering now the card feels so cheap.”

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Posted 2 months ago

“Beautiful cards and brilliant service. They do personalise their notifications too, by asking about your preferences. Thank you to Aaron and his team.”

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Posted 3 months ago

“Thortful provided the excellent product I requested, well edited, produced, posted and I received in timely fashion as described in their online advertisement. I suggest this missive to be superb encouragement for all prospective customers.”

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Posted 3 months ago

“My daughter ordered a card and flowers for my mother and fathers 70th wedding anniversary neither arrived on time. She did get a full refund and was told that the card and flowers had now been sent . A mini rose that was half dead within days came with the card . This celebration will never come along again I havent the heart to tell my daughter what has been recieved in the end over a week late. Has certainly put me off ordering from this company.”

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Posted 3 months ago

“Thorful has always been a good choice for online cards and I’ve never experienced any issues however, recently I had a scenario with a discount code that wasn’t working as predicted but the app didn’t tell me it couldn’t be used in conjunction. Ethan from the customer service team immediately knew why I wasn’t happy and applied an immediate resolution to my problem which is almost unheard of these days… I was ready for days and back and forth but Ethan was on it. If it wasn’t for him, I may not have used Thortful again. Ethan deserves recognition for his resolution focussed service. Thanks again for your help!”

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Posted 4 months ago

“Excellent customer service - professional and prompt”

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Posted 4 months ago

“stop online stuff you might end up losing your savings. in case you are already a victim, kindly reach out or file a complaint to wiki at [ wikihelpdesks @ gmail . com ] pls do not blame anyone for your mistakes”

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Posted 4 months ago

“Easy website to use and the quality of the cards were excellent. Will definitely be using them again”

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Posted 5 months ago

“A good choice of cards and gifts for all occasions We always buy our cards from Thortful. Good quality cards and such a speedy and reliable service. Would 100% recommend to anyone”

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Posted 5 months ago

Thortful is rated 4.2 based on 276 reviews