Thortful Reviews

Name: Thortful
Rating: 4.18

4.2 Rating 282 Reviews

79 %

of reviewers recommend Thortful

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4.2

Based on 282 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Thortful 1 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on Tuesday Father’s Day cards for Sunday from the “hairy” grandchildren and myself. Website states estimated time 3 working days, Friday-Saturday, which means 3 or 4 days in my calculations. It is now Saturday evening and no post arrived. Had to drive to the shops to get still replacements. 😭Father works away and will not return for another month on Monday. I have emailed for a refund as I don’t think it’s appropriate for us to give him the cards a month later. We will see what’s happening 😕 Should not use hopeless Royal Mail.”

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Posted 3 days ago

“They are a fabulous company who go out of their way to help you the cards are so unique ordering is easy and website very good The customer service who I had to contact because of my mistake couldn't have done more for me and very quickly sorted things out so 10 out of ten from me Massively recommend to everyone .”

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Posted 1 week ago

“Thortful are amazing: 24 hours from ordering to delivery - not many companies do that! Their communication is friendly and efficient. Their cards are great - funny, thoughtful and I always find what I want. Loads to chose from too.”

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Posted 3 weeks ago

“Very pleased with my whole experience with Thorful, I bought a loverly card and had a message printed inside very easy to do. Card arrived next day in a very protective envelope. Price and service cannot be faulted.”

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Posted 1 month ago

“Have ordered from Thortful many times and the cards have always great with the nice addition of getting the message typed out. The delivery times are always rapid (next morning delivery). Can only applaud Thortful for their great service. Thanks again!”

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Posted 1 month ago

“I ordered a birthday card and flowers. Extremely disappointing. Delivered through the letterbox without inside protective packing. Complained. Apologized. Offered a £5 voucher. Sent replacement. Flowers were already blackening at the ends. The leaves were wilted, had spots on and were damaged. The stems were browned at the ends, ripped and damaged. No aqua retainer bag to keep them hydrated and fresh. "We take a lot of pride in delivering gorgeous, high quality flowers.” Sellers are responsible for assuring accurate representation of an item including photos. Complained. Apologised. Sent a full refund. Photos shows website image and comparison images of what was sent by first order, and replacement order.”

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Posted 1 month ago

“I ordered 4 cards at 3 o clock one afternoon and they arrived first thing the next morning. What an excellent service 👏👏👍👍xx”

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Posted 2 months ago

“Unique good quality cards which have never failed to make someone smile. I like that I can write my own message and the delivery is within 2 days!”

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Posted 2 months ago

“Really nice quality cards, with original designs. Received my order in good time, and was able to get a bulk order which made the individual cards cheaper.”

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Posted 2 months ago

“Always deliver on time I ask Good selection of cards and gifts Great to have reminders. Easy to use site and safe checkout.. Help if needed Highly recommend to one & all Thank you 😊”

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Posted 2 months ago

“I love Thortful - their cards are amazing and I can always find one to suit a particular character to a T - be it funny or complimentary. The last purchase I made arrived in less than 24 hours - now that's great service! Many thanks to all at Thortful :)”

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Posted 2 months ago

“My daughter sent both myself and her gran a bouquet for mother's day, and they did arrive on time. My bouquet looked very sad, but perked up a little when left in water. However her grans bouquet arrived mostly dead, to the extent that flower heads crumbled in her hand and some of the stems were slimy. If the flowers that were still alive a couple of the stems were snapped. My daughter does not have much money and had to sacrifice on other items to be able to send these flowers. She is now trying to get a refund and will use a different company in the future.”

Helpful Report

Posted 2 months ago

“Misleading. Thortful send out promotional emails (32% reduction on x4 cards in this instance). Having ordered x4 cards & additional gifts (£50 total order) Thortful would not apply the 32% discount to the card element of the order. I was not anticipating 32% off the total bill but when questioning them they still refuse to apply the discount in the marketing claim. When the cards arrived the photo quality was average & the print copy faint. Back to the more expensive Papier. Costlier but at least they don’t make false claims in their advertising”

Thortful 1 star review on 20th March 2025

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Posted 2 months ago

“Never arrived No response from customer service.”

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Posted 3 months ago

“I have always ordered my cards from Thortful but the last batch I have received they have changed the card material and ink and now the quality is very cheap looking that I am embarrassed to send these cards out to people. Very disappointing.”

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Posted 3 months ago

“Had a misprint error on the card so informed them incase there was an error on more. A big shout out to Abbie McKay on the customer service team who couldn't be more apologetic, offered to send out another card, which wasn't necessary, so offered me future discount! Fantastic quality, fun designs and a wonderful team to back it all up!”

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Posted 4 months ago

“Unfortunately I ordered a card 5 days ago for Valentine’s Day that was meant to come first class and it did not arrive. Hasn’t left confidence to use them again I understand things can happen once left with Royal Mail but no tracking service and quite hard to get through to customer service. Overall quite disappointing.”

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Posted 4 months ago

“Used to be fantastic and I'd order all my cards from here, but they've changed the card they use and its very poor flimsy cheap quality now, so sad as the cards are unique and I loved the designs, but i won't be ordering now the card feels so cheap.”

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Posted 4 months ago

“Beautiful cards and brilliant service. They do personalise their notifications too, by asking about your preferences. Thank you to Aaron and his team.”

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Posted 4 months ago

“Thortful provided the excellent product I requested, well edited, produced, posted and I received in timely fashion as described in their online advertisement. I suggest this missive to be superb encouragement for all prospective customers.”

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Posted 5 months ago

Thortful is rated 4.2 based on 282 reviews