Thortful Reviews

Name: Thortful
Rating: 4.24

4.2 Rating 259 Reviews

81 %

of reviewers recommend Thortful

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Metrics

4.2

Based on 259 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Thortful 5 star review on 25th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“stop online stuff you might end up losing your savings. in case you are already a victim, kindly reach out or file a complaint to wiki at [ wikihelpdesks @ gmail . com ] pls do not blame anyone for your mistakes”

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Posted 3 days ago

“Easy website to use and the quality of the cards were excellent. Will definitely be using them again”

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Posted 2 weeks ago

“A good choice of cards and gifts for all occasions We always buy our cards from Thortful. Good quality cards and such a speedy and reliable service. Would 100% recommend to anyone”

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Posted 4 weeks ago

“Superb service. Packaging excellent. Constant updating on delivery from Royal Mail. Had thought they might not arrive in time to be posted to USA. They did and will make the recipient very happy. Well done Thortful.”

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Posted 1 month ago

“Excellent cards and service as always - I rarely go anywhere else for cards these days! Great choice of cards with the option of adding an additional treat in with your card, and packaged up in a really attractive way. Royal Mail messed up the delivery initially (Liverpool…what can I say) but Ethan immediately sorted it out for me by resending my order and gave me a discount code for my next purchase. I genuinely can’t fault thortful at all - they have the best customer service team (thanks also to Lola for her help), a massive selection of cards, and it’s so easy to shop with them using the website. Thank you. 😊”

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Posted 2 months ago

“The best choice of reasonable cards and gifts, with excellent communication Also, I had an issue with a Royal Mail mis-delivery, Aaron went above and beyond and was beyond understanding and helpful in getting a swift efficient resolution 🌟 🌟 🌟 🌟 🌟 company!”

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Posted 2 months ago

“The best card company I have ever used! I love the wide array of choices. From cute, to serious, to funny, to rude! They have them all. The quality of the cards are brilliant. Very professional quality! The aftercare team are beyond professional as well. There had been an incident where the delivery company lost my card. I contacted them and explained what had happened. They were very apologetic and offered to resend my card for free! Which I did not expect. They even gave me a discount code for my next order! Despite this issue being beyond their control! Nothing is too much trouble for this company. I refuse to buy store cards now. Thortful is the only company I will use!”

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Posted 3 months ago

“Ordered a birthday card a week before the date. Card didn't arrive. Contacted them with suggestion to use a 24hr service for replacement. Still waiting for replacement card. They did however refund me for original card. Won't use again.”

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Posted 4 months ago

“Highly recommend Thortful, the quality of the cards are fantastic and great choices. Ameera Najm and Lucy Tucknott gave me amazing customer service and the extra Thortful gifts make this company even more special! Thank you so much Thortful ❤️”

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Posted 5 months ago

“Great website, great prices and on receiving my purchase value for money. I will absolutely shop with them again. We reall need to support new businesses and help them grow. Keep up the great work guys.”

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Posted 5 months ago

“Such a range to choose from, very easy to use website and great prices. Ordered 2 school leavers cards in the afternoon and they were delivered the very next morning. Great service, communication very good, updated each step of my order to delivery. Highly recommend these and I have saved this seller for future use. Told my family about the great and prompt service I received. Thank You for making my purchase so easy, quick and a great experience.”

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Posted 5 months ago

“Fantastic customer service. The cards aren't just the standard ones you find on 2 other well known card sites. I had 2 cards in my basket and one needed to be create and delivered the next day because I'd left it very late to order. I personalised a message, paid and THEN realised after checkout that I'd selected the wrong card. I emailed Thortful late that night not expecting them to be able to help. First thing the next morning I had an email from Lucy from the team who said no problem, and even sent me a mock up of the correct card. Very impressed by the helpfulness, prompt response and excellent customer service. I will only be using this card company in future!”

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Posted 6 months ago

“When something works just as you expect it to, then tell people about it! thortful.com you don’t just work, your work above and beyond the rest of the competition. I can honestly say that you will get ALL of my business from now on. The items I bought are exceptional. They far outweighed my expectations. I will ensure that the many friends and family know about your services. I wish I knew you were out there sooner. 💯 respect to you all at thortful.com.”

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Posted 6 months ago

“Great choice of cards at a reasonable price and prompt delivery. The customer service is fantastic when I needed help due to my mistakes, the staff were very helpful, friendly and patient. An exceptional company.”

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Posted 7 months ago

“Ordered a card yesterday and received in post today. Really happy with the quality, so much better than other company’s I have used in the past. Great service & great quality First time using you but certainly not the last 😊 I have already recommended you to a colleague 😊”

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Posted 8 months ago

“This company is an example to all! While ordering they tell me how long I have to get order despatched. And then - the amazing cards are delivered next day. Why can’t there be more efficient companies like Thortful?”

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Posted 8 months ago

“It may ne blamed on royal mail, but the last 2 times i have used this company the deliveries where tracked and on time the day before delivery, then they always dissappear for a day or two and arrive late. They need to selcet better partners.”

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Posted 9 months ago

“Total incompetence! They were not thourtful when sending me the my order containing one wrong card and one envelope for two cards! I now have to go out and try and find a card for Mother’s Day! WELL DONE.”

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Posted 9 months ago

“Lovely card and fast efficient service. Will definitely use again.”

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Posted 9 months ago

“Thortful easily have the best range of funny & adult/rude cards. The customer journey is more slick & easy, regardless of whether you use their website or their excellent app. Thortful’s prices are also very competitive. In all areas, Thortful far exceed the offerings & experiences of both Moonpig and Funky Pigeon. I have used Thortful many times & recommended them to family & friends, quite simply it means that everybody gets a funnier & more memorable card. As well as Thortful definitely being a company that is worth using yourself, if you use the ‘Invite Friends’ function to generate a link to send to someone, THEY will earn 30% off when they order, and YOU will earn £5 when they buy. That is certainly generous by any standards! Uniquely, I find myself writing this 5 star review after my sister failed to receive her birthday card. After I wrote an email complaining to the customer service team, it was very quickly answered by a lady called Lola Crawford. She took onboard what I had said, promptly investigated what had happened, and was able to show that the card was timestamped at every stage in the journey whilst at Thortful, right from the order, to the printing process, to the packaging & releasing of the card to Royal Mail. It has been Royal Mail’s failure by somehow managing to lose a card in their system with a printed name & address, with printed paid postage too. Royal Mail complain that too many parcels & not enough letters go through their system, but they’ve somehow managed to lose a card given to them by a corporate client! Despite it being proved it was Royal Mail’s fault, Lola did not simply leave it there, within the same initial investigation response email, she did everything she could alleviate my disappointment. She offered to have the card made again immediately & posted on the same day (even though it was late in the afternoon), or (as was the case in my situation) if my sister no longer wished to receive a card after her birthday, then Lola offered (and duly did) credit my Thortful account with a free card of the same size for future use, as well as 50% off a second card of the same size. Not only this, but she was also very empathetic, kind, and friendly in every correspondence I had with her. Lots of businesses try to help consumers when problems arise, but I’m sure most people reading this can definitely think of a situation when a company have tried to pass the blame, treated them unfairly and/or rudely by large national/international brands, however, Lola & Thortful genuinely went above and beyond to help me, despite them never being at fault or having done anything wrong at all in this process, which is not only generous, but impressive as well as trustworthy too. For all of the reasons above, as well as their competitive prices, I have no hesitation to leave a 5 star review for Thortful, as they have been nothing other than helpful, sleek, and excellent in every transaction I have had with them. They are also a lot more personal and flexible than other gift card retailers. *For the purposes of evaluating their service standards, I will be filling in the relevant questions based on every other experience where a delivery has taken place from Thortful.”

Helpful Report

Posted 10 months ago

Thortful is rated 4.2 based on 259 reviews