Thortful Reviews

Name: Thortful
Rating: 4.21

4.2 Rating 298 Reviews

80 %

of reviewers recommend Thortful

Company Reviews

Questions

Metrics

4.2

Based on 298 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Write Your review

Tell us how Thortful made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Thortful 1 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been ordering from Thortful for a few years. Love how they give me a reminder of birthdays coming up and absolutely love the amount of amazing cards they offer. They have always delivered on time and been brilliant. This week unfortunately my card never arrived (not them at fault), emailed them and within 24 hours Jade from customer services has sorted it. She was extremely helpful and kind, offering a couple of different ways to sort it out at their own expense. I can't recommend Thortful enough. Best customer services I've delt with. 10/10”

Helpful Report

Posted 5 days ago

“Fantastic customer service. Royal Mail lost the card/ gift I was sending with Thortful, and after speaking to Aaron Coulson-West, a fantastic staff member in their customer team, he was able to get the card and parcel resent out for me! Fantastic service! Thank you”

Helpful Report

Posted 2 weeks ago

“Today I received the four personalised cards I had ordered just a couple of days and, again, I am over the moon with them. I had a rough idea of what I wanted for each recipient and I found the ideal card easily. The choice of fonts and emojis were perfect for me and the price was very good. My lovely friends will be thrilled to get their own special card and I will tell them to search Thortful's amazing collection whenever they need special cards for their friends. The strong packaging is excellent. Thank you Thortful. I'll be back.”

Helpful Report

Posted 2 weeks ago

“Reached out to the customer service team after an order didn’t show up with Royal Mail & Jade sorted this right away, with a quick & easy resolution! Would definitely order again, the team are great!”

Helpful Report

Posted 2 months ago

“So impressed with the company. The card was large and of great quality and the graphics were just brilliant. I'd never seen a card like this before. Couldn't be happier and the fact that you could have your own message printed on the inside was fantastic.”

Helpful Report

Posted 2 months ago

“Thortful has some absolutely lovely cards on their website - a really good selection. Plus their Customer Service is the best I have ever encountered. I highly recommend them.”

Helpful Report

Posted 2 months ago

“Amazing card. Lovely to find some different designs. Really really good quality. These are fantastic cards and highly recommended. Card bought “from the dog” and can’t wait to see the person open it. Very funny. Highly recommended. Thanks for using pronouns. Makes me feel very welcome.”

Helpful Report

Posted 3 months ago

“Beautiful card .I did the 4 card offer for £10:50.Each of the cards were lovely and different from the high street.Made of strong card not flimsy paper .Highly recommend.Postage cheaper than other card sites .”

Helpful Report

Posted 3 months ago

“Brilliant service.so many cards to choose from. Was advised when cars would be delivered,it 1/2 days.it was delivered the following day. I will definitely be ordering from them again,my daughter recommended me to them,I have recommended them.to my sister.prices are really good. Looked on another website ,but it would have been double the price for the same size card,that's when my daughter recommended Thortful. Have a look at their website,you won't be disappointed.”

Helpful Report

Posted 3 months ago

“Great range of cards and really quick delivery. Excellent value for money too!”

Helpful Report

Posted 4 months ago

“Thortful is an excellent company! A wonderful selectuon of beautiful cards for every occasion and super gifts. Excellent service and excellent customer service if needed. The many cards and gifts that I have sent have brought such pleasure to friends and family over many years. Highly recommended!🌟🌟🌟🌟🌟”

Helpful Report

Posted 4 months ago

“I had an issue with a delivery- no one’s fault. However Aaron C-W from customer services was incredible! Listened to my problem and swiftly solved it. Thank you!!”

Helpful Report

Posted 4 months ago

“My uncle loved his card thank you.”

Helpful Report

Posted 4 months ago

“I ordered a Thortful card for a friend's birthday around 2 pm yesterday. I was amazed and delighted that it arrived at 9 a.m. this morning, perfectly as ordered. Fantastic service and super-quick. Well done, Thortful! Highly impressed!”

Helpful Report

Posted 4 months ago

“Amazing Service from Lucy at Thortful. I had sent an important and time sensitive card. Through my error hadn't realised there was no postbox at this commercial property as rollershutters would be down! In a panic I emailed shortfall. Expecting to pay for reprint,they kindly as an exception sent a new one free. Am over the moon. Have unsubscribed from moonlight- Thortful thanks to Lucy are the champions and will never use anyone else.”

Helpful Report

Posted 5 months ago

“They are a fabulous company who go out of their way to help you the cards are so unique ordering is easy and website very good The customer service who I had to contact because of my mistake couldn't have done more for me and very quickly sorted things out so 10 out of ten from me Massively recommend to everyone .”

Helpful Report

Posted 5 months ago

“Thortful are amazing: 24 hours from ordering to delivery - not many companies do that! Their communication is friendly and efficient. Their cards are great - funny, thoughtful and I always find what I want. Loads to chose from too.”

Helpful Report

Posted 6 months ago

“Very pleased with my whole experience with Thorful, I bought a loverly card and had a message printed inside very easy to do. Card arrived next day in a very protective envelope. Price and service cannot be faulted.”

Helpful Report

Posted 6 months ago

“Have ordered from Thortful many times and the cards have always great with the nice addition of getting the message typed out. The delivery times are always rapid (next morning delivery). Can only applaud Thortful for their great service. Thanks again!”

Helpful Report

Posted 6 months ago

“I ordered 4 cards at 3 o clock one afternoon and they arrived first thing the next morning. What an excellent service 👏👏👍👍xx”

Helpful Report

Posted 7 months ago

Thortful is rated 4.2 based on 298 reviews