Thortful Reviews

Name: Thortful
Rating: 4.18

4.2 Rating 282 Reviews

79 %

of reviewers recommend Thortful

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4.2

Based on 282 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Thortful 1 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are a fabulous company who go out of their way to help you the cards are so unique ordering is easy and website very good The customer service who I had to contact because of my mistake couldn't have done more for me and very quickly sorted things out so 10 out of ten from me Massively recommend to everyone .”

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Posted 1 week ago

“Thortful are amazing: 24 hours from ordering to delivery - not many companies do that! Their communication is friendly and efficient. Their cards are great - funny, thoughtful and I always find what I want. Loads to chose from too.”

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Posted 4 weeks ago

“Very pleased with my whole experience with Thorful, I bought a loverly card and had a message printed inside very easy to do. Card arrived next day in a very protective envelope. Price and service cannot be faulted.”

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Posted 1 month ago

“Have ordered from Thortful many times and the cards have always great with the nice addition of getting the message typed out. The delivery times are always rapid (next morning delivery). Can only applaud Thortful for their great service. Thanks again!”

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Posted 1 month ago

“I ordered 4 cards at 3 o clock one afternoon and they arrived first thing the next morning. What an excellent service 👏👏👍👍xx”

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Posted 2 months ago

“Unique good quality cards which have never failed to make someone smile. I like that I can write my own message and the delivery is within 2 days!”

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Posted 2 months ago

“Really nice quality cards, with original designs. Received my order in good time, and was able to get a bulk order which made the individual cards cheaper.”

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Posted 2 months ago

“Always deliver on time I ask Good selection of cards and gifts Great to have reminders. Easy to use site and safe checkout.. Help if needed Highly recommend to one & all Thank you 😊”

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Posted 2 months ago

“I love Thortful - their cards are amazing and I can always find one to suit a particular character to a T - be it funny or complimentary. The last purchase I made arrived in less than 24 hours - now that's great service! Many thanks to all at Thortful :)”

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Posted 2 months ago

“Had a misprint error on the card so informed them incase there was an error on more. A big shout out to Abbie McKay on the customer service team who couldn't be more apologetic, offered to send out another card, which wasn't necessary, so offered me future discount! Fantastic quality, fun designs and a wonderful team to back it all up!”

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Posted 4 months ago

“Beautiful cards and brilliant service. They do personalise their notifications too, by asking about your preferences. Thank you to Aaron and his team.”

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Posted 4 months ago

“Thortful provided the excellent product I requested, well edited, produced, posted and I received in timely fashion as described in their online advertisement. I suggest this missive to be superb encouragement for all prospective customers.”

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Posted 5 months ago

“Thorful has always been a good choice for online cards and I’ve never experienced any issues however, recently I had a scenario with a discount code that wasn’t working as predicted but the app didn’t tell me it couldn’t be used in conjunction. Ethan from the customer service team immediately knew why I wasn’t happy and applied an immediate resolution to my problem which is almost unheard of these days… I was ready for days and back and forth but Ethan was on it. If it wasn’t for him, I may not have used Thortful again. Ethan deserves recognition for his resolution focussed service. Thanks again for your help!”

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Posted 5 months ago

“Excellent customer service - professional and prompt”

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Posted 6 months ago

“Easy website to use and the quality of the cards were excellent. Will definitely be using them again”

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Posted 6 months ago

“A good choice of cards and gifts for all occasions We always buy our cards from Thortful. Good quality cards and such a speedy and reliable service. Would 100% recommend to anyone”

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Posted 7 months ago

“Superb service. Packaging excellent. Constant updating on delivery from Royal Mail. Had thought they might not arrive in time to be posted to USA. They did and will make the recipient very happy. Well done Thortful.”

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Posted 8 months ago

“Excellent cards and service as always - I rarely go anywhere else for cards these days! Great choice of cards with the option of adding an additional treat in with your card, and packaged up in a really attractive way. Royal Mail messed up the delivery initially (Liverpool…what can I say) but Ethan immediately sorted it out for me by resending my order and gave me a discount code for my next purchase. I genuinely can’t fault thortful at all - they have the best customer service team (thanks also to Lola for her help), a massive selection of cards, and it’s so easy to shop with them using the website. Thank you. 😊”

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Posted 9 months ago

“The best choice of reasonable cards and gifts, with excellent communication Also, I had an issue with a Royal Mail mis-delivery, Aaron went above and beyond and was beyond understanding and helpful in getting a swift efficient resolution 🌟 🌟 🌟 🌟 🌟 company!”

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Posted 9 months ago

“The best card company I have ever used! I love the wide array of choices. From cute, to serious, to funny, to rude! They have them all. The quality of the cards are brilliant. Very professional quality! The aftercare team are beyond professional as well. There had been an incident where the delivery company lost my card. I contacted them and explained what had happened. They were very apologetic and offered to resend my card for free! Which I did not expect. They even gave me a discount code for my next order! Despite this issue being beyond their control! Nothing is too much trouble for this company. I refuse to buy store cards now. Thortful is the only company I will use!”

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Posted 9 months ago

Thortful is rated 4.2 based on 282 reviews