Thortful Reviews

Name: Thortful
Rating: 4.23

4.2 Rating 323 Reviews

81 %

of reviewers recommend Thortful

Company Reviews

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4.2

Based on 323 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

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Anonymous

Thortful 1 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best customer service I have ever come across. My problem was solved within 24 hours in a friendly, empathetic way. Would highly recommend this great company.”

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Posted 3 days ago

“Excellent super swift delivery service & beautiful quality cards! Always A1.”

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Posted 5 days ago

“Fantastic customer service - efficient, prompt. Great quality cards as well - fresh and fun. Highly recommend”

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Posted 1 week ago

“Fantastic customer service - efficient, prompt. Great quality cards as well - fresh and fun. Highly recommend”

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Posted 1 week ago

“Easy online ordering & great personalised card. Unfortunately the card got damaged in the post. Thortful immediately sent out a replacement card. Impressive customer service. Thankyou 👍🏻”

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Posted 1 week ago

“Outstanding customer service! Jade was incredibly kind, helpful, and resolved my issue quickly and professionally. I’m absolutely delighted with the quality of the card—it exceeded my expectations and looks amazing. Thank you to Jade and the thortful team for such a wonderful experience. I highly recommend thortful and will definitely order again!”

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Posted 1 week ago

“Fantastic customer service from Jade. Despite heatwave ruining chocolate gift I ordered - which was obviously not Thortful’s fault - Jade and her team went over and above to resolve for me. I cannot fault the service I received and the boxed card/chocolate was lovely quality gift. I would not hesitate to order again or recommend.”

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Posted 2 weeks ago

“Excellent customer service, perfect product, great quality! Can’t ask for more!!”

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Posted 3 weeks ago

“Great choice of cards - found just what I was looking for. Ordered late Thursday evening (London) and it had been delivered the next day (Devon). Great service!”

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Posted 3 weeks ago

“I ordered the most beautiful heartfelt card for my daughter in law for what was her first Father’s Day since her dad’s recent passing. I ordered Friday tea time with express delivery and it arrived the Sunday morning, Father’s Day. This card touched her in a way she never thought she could feel without her dad. The most perfect small business, especially the business owner Ice! Thank you so much. Can’t recommend you highly enough 🥰 I only wish I’d taken a photo of the card I ordered so I could add in this review.”

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Posted 1 month ago

“The mixed box of cards I purchased from Throtful are ideal. They are great to have at hand when a forgotten birthday pops up. In fact I plan to use them as regular birthday cards - just put a banknote or two in them, card and present sorted. Thank you so mych Throtful, you are definitely in all my favorites lists. James”

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Posted 1 month ago

“Amazing service every time from this company. Easy to use app - lots of special offers pop up and the fastest service around. My daughter got a new job and rang me at 3pm. I went on the site, picked and personalised my card for her and it got there the next day! Highly recommend Thortful - oh and great choice of cards that aren’t your run of the mill shop ones!”

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Posted 1 month ago

“Brilliant designs from brilliant people. Amazing paper quality and no matter how small your order is, an amazing group of people ready to help you in an instant. Prices are great when you compare to buying basic cards from MS. Definitely recommend. Will shop here more.”

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Posted 4 months ago

“Was so pleasantly surprised. Ordered a Mother's Day Card at 1130am and it arrived in the post the following morning. Not only was it such a speedy delivery, the card was perfect and fantastic quality. Would highly recommend Thortful ⭐️⭐️⭐️⭐️⭐️”

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Posted 4 months ago

“I bought 4 cards for only £10 they were personalised and I’m really happy with them I usually use Moonpig but I’m definitely going to use thortful in the future”

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Posted 4 months ago

“Excellent selection of great quality cards and envelopes, and the cards are just a bit bigger than standard. If you like something a bit more edgy, then these cards say what you want unlike the generic insipid ones in local towns or supermarkets. Arrived promptly and in a nice cardboard box that protects them from the jaws of Royal Mail machinery and posties' obsession with folding everything much better than an envelope.”

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Posted 4 months ago

“The selection of different styles of card is really good - everything from high art to jokey - so something for everyone. The system for selection, personalising and sending is easy to follow and efficient, and it's good value for money.”

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Posted 4 months ago

“Great service.. very professional. Card was excellent. Would definitely recommend. Will be getting more A+++”

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Posted 5 months ago

“I have used Thortful a number of times as I have found it difficult to find good cards locally. They have a great selection and you can filter and save possibilities. Then I can add my own message or poem to make it special. The cards are good quality and arrive to me with an extra envelope to send on. Sadly, for the first time- a family card did not arrive as expected- I telephoned- at the end of the day with low expectation of assistance and to my suprise and delight- Jade arranged a replacement card to be sent direct to the recipient- free of charge and a discount on my next purchase. Her follow up email was friendly and witty which made me smile. The new card arrived the next day for the birthday boy. They are truly 'the customer happiness team' and bigger more expensive companies could learn a lot at customer service. Well done!”

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Posted 5 months ago

“I have had a few orders from Thortful and been very happy with the products. The customer service team are exceptional. An order I made recently was delivered to the wrong address and I was unable to even try to see where it might be as the tracking photo from Royal Mail just showed a road which wasn't very helpful! I emailed Thortful to tell them I had not received the order as Royal Mail say you have to contact the sender, despite it being their fault. Lola at customer services was incredible. A new order was despatched straight away at no cost to me. I received that order then the original order was brought to me by a lady at an address quite a distance away. She had been away and only just found her post. I emailed Lola to tell her this and said I was happy to keep the cards but obviously wanted to pay for the second order. She replied that there was no charge because of the inconvenience caused. What fantastic service. I can thoroughly recommend this company, the products are brilliant and customer care exceeds anything I have known. 5 stars is not enough! Thank you”

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Posted 6 months ago

Thortful is rated 4.2 based on 323 reviews