Thortful Reviews

Name: Thortful
Rating: 4.19

4.2 Rating 288 Reviews

80 %

of reviewers recommend Thortful

Company Reviews

Questions

Metrics

4.2

Based on 288 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Write Your review

Tell us how Thortful made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Thortful 1 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not only are their cards a little different from other personalised greeting card websites but their customer service has proved to be efficient, polite and generous (unlike other similar companies I have used).”

Helpful Report

Posted 1 year ago

“The selection is wonderful! I found the company from an instagram advert and was unsure at first. So glad I shopped! I ordered 4 cards and they all arrived the next day despite not paying for next day postage. The customer service team are very quick to respond. Great business to support. Will be shopping again!”

Helpful Report

Posted 2 years ago

“Basically they’re excellent! Highly recommended! The following is a summary (a long, but honest, summary) of my interactions with Thortful’s Customer Happiness Team (great title, and they’re good at it!). I have been using them for nearly 5 years now and have never had any problems whatsoever. I suppose that’s why I didn’t leave a review, I should have though. Now I’ve got experience on how they deal with issues too, so I wanted to leave a review for both. As I said I’d never had an issue and their cards are fabulous, a great range from different designers, they also have photo cards. I especially like the gift options! They recently had a problem with their printers, which only affected me because one of the cards I ordered was for an imminent birthday. I had very kind emails from Maisie, who initially advised me of the printer issue which meant my card wouldn’t be despatched when required. I was given free postage on my next order, happy with that. I had incorrectly thought it was a minor hiccup and that the card was being sent on the next day, and so still had the chance of being delivered when I needed it. However, I had got it wrong and Laura emailed me to advise that the issue was more serious. What I liked was that she came across as genuinely, as were all of the team, sorry that this had happened. Lastly (apart from the standard feedback email, which I have responded to), I had an email from Jasmin. She confirmed that the printers were back up and running, which was great for my other cards I’d ordered at the same time with future dates. I got a refund for the card that was missed, no muss no fuss! I’m pleased it wasn’t a long term thing and I can’t fault their handling of the situation. Their range of cards is great! I love having all of the options they give, the choice whether to send them direct to the birthday person or to me. I used to think sending them direct was impersonal but now, being able type or upload my written message, they are or as if I’d written it myself! Having the address book within the app is really good, as are the reminders for birthdays upcoming (essential for me, 🧠 like a sieve!) I like being able to send multiple cards to different addresses, on different dates in one basket, that’s just, well … just👌🏽! It means I can take advantage of promos like the 4 for £10 without having to wait for them to come to me and then remember to post them when required and pay for more postage as well as multiple delivery charges! Finally, the additional gifts that are available are great! My cousins (male) loved the bright colourful socks! There could be more male specific gifts, although, who’s to say a man wouldn’t like flowers?! Well, not me! However, let’s just say, my large extended family have lovely socks! All in all, I think it’s fair to say, I love these guys and gals, they’re fantabulous! FYI How I found Thortful… I was always getting emails from Moonpig and Funky Pigeon so I used to use them as my ‘go to’ for sending cards online. For a while they were pretty much the only option. Then, I can’t remember how, I found Thortful, so I tried them out, and have used them ever since. I don’t even have the other two apps on my device any more.”

Helpful Report

Posted 2 years ago

“I had a problem with the flowers I was sent and contacted the company. They were so very helpful and the communication was excellent. I received a replacement bouquet and they were lovely. Would definitely use this company myself.”

Helpful Report

Posted 2 years ago

“Awesome experience, Royal Mail lost my order and Jasmin Hart couldn't have been more helpful in resolving my issue and getting my cards to me on time for my wife's birthday, top job :-)”

Helpful Report

Posted 2 years ago

“Purchased a beautiful Mother’s Day card from them, a great and cheeky design! There is a fantastic range to choose from, for every type of personality! Give them a go, you won’t regret it!!!”

Helpful Report

Posted 2 years ago

“I ordered a mother's day card a few days ago and it arrived on time for mother's day coming up! The card is excellent and exactly what i had ordered. I would recommend anyone to buy any of their cards as they are not too expensive and great products. Your staff member Ameera Najm is a gem and they helped me so much with an issue i was facing. Keep up the good work team!”

Helpful Report

Posted 2 years ago

“Would definitely recommend and will always order from here now rather than going into shops! Ordered Thursday for a birthday chancing it not thinking I’d receive it on time, posted the same day and arrived the next! Brill funny cards, super quick delivery and lovely to speak to on emails. Thanks guys x”

Helpful Report

Posted 2 years ago

“Due to the Royal Mail strikes my order has not arrived, however they were extremely apologetic and wanted to help resolve the issue in any way they could even though it wasn't their fault. They were quick to respond and extremely helpful and kind. Love their cards and have used them before with zero issues!”

Helpful Report

Posted 2 years ago

“This company have got it spot on, their cards are not only funny they are really good quality no cheap nastiness here! I ordered on Thursday evening and they arrived the next day! Don’t know how they did that but I’m super impressed. Well done Thortful 👍🏼”

Helpful Report

Posted 2 years ago

“I love Thortful! They have a card for any occasion and even when I’m after a very specific thing I can always find it here. I’ve upped my card game so much after discovering Thortful - what I used to find so boring has now become a lot of fun. Thank you so much 😊”

Helpful Report

Posted 2 years ago

“FANTASTIC SERVICE! Communication was maintained throughout the process. I had a query with regards to my order this was resolved quickly and effectively.”

Helpful Report

Posted 2 years ago

“Fantastic company with funny cards and lovely gifts always arrives swiftlyand good quality, outstanding customer service always! my go to for cards and little gifts”

Helpful Report

Posted 2 years ago

“Brilliant service, ordered a card at 5.40pm and it was delivered the very next day. The card was of a very good quality and was loved by the recipient.”

Helpful Report

Posted 2 years ago

“Brilliant service. Plenty of options and came super quick.”

Helpful Report

Posted 2 years ago

“Really good customer service. Slight error with packing but corrected very quickly!”

Helpful Report

Posted 2 years ago

“I ordered a personalised 'Harry Styles ' birthday card for my daughters 16th birthday, I was absolutely delighted with how quickly it arrived and the overall quality of the product. I will definitely be using Thortful again and recommending them to my family and friends 🥰🥰”

Helpful Report

Posted 3 years ago

“First time I have used this service, will defo use again amazing card delivery was fab would highly recommend thank you so much Thortful. 😀”

Helpful Report

Posted 3 years ago

“Have ordered from Thortful several times - the last time I placed my order and it arrived the next day in the morning post! I was amazed and my husband was very impressed! So, if you need a card that you can personalise with your own message, use Thortful - you can’t better them!! 👍🏼”

Helpful Report

Posted 3 years ago

“Excellent service. Needed a special Birthday card urgently, ordered at 5.55pm and it was with me by post first thing the next morning, well done Thortful. thank you.”

Helpful Report

Posted 3 years ago

Thortful is rated 4.2 based on 288 reviews