I ordered a birthday card and flowers. Extremely disappointing. Delivered through the letterbox without inside protective packing. Complained. Apologized. Offered a £5 voucher. Sent replacement. Flowers were already blackening at the ends. The leaves were wilted, had spots on and were damaged. The stems were browned at the ends, ripped and damaged. No aqua retainer bag to keep them hydrated and fresh. "We take a lot of pride in delivering gorgeous, high quality flowers.” Sellers are responsible for assuring accurate representation of an item including photos. Complained. Apologised. Sent a full refund. Photos shows website image and comparison images of what was sent by first order, and replacement order.