Thortful Reviews

Name: Thortful
Rating: 4.22

4.2 Rating 245 Reviews

80 %

of reviewers recommend Thortful

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4.2

Based on 245 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Thortful 5 star review on 25th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Total incompetence! They were not thourtful when sending me the my order containing one wrong card and one envelope for two cards! I now have to go out and try and find a card for Mother’s Day! WELL DONE.”

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Posted 1 month ago

“Ordered a card on 26th October for a friend's birthday on the 31st, card actually arrived on the 8th November !”

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Posted 5 months ago

“Card didn't arrive. It was a sympathy card where time was important. I requested a refund as per my statutory rights. Instead I was given a token for another card which does not include the postage I've already paid. So if I use that token, I'll pay two lots of delivery costs for one card (assuming the second one arrives). What a con.”

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Posted 5 months ago

“My husband . order Roses and a card through thortful . they were sent out a week early didn't arrive on 3rd November , message said was running late . arrived on the 4th November . I went out to Van to take them from driver , box bent and to find my husband order he through other boxes around , opened box flowers wilted and squashed, by the way I'm a qualify florist. so I no what i'm looking at”

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Posted 5 months ago

“Just like the comment below my order did not arrive and blamed Royal Mail for losing it. Offered a replacement which is too late. Also offered company credit which I would not spend as my order never arrived. Do not trust. Was forced to buy from a retailer which is what I tried to avoid.”

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Posted 6 months ago

“Card didn't arrive,they say they send them out 1st class and its Royal Mails fault 😒 That's the second time they've let me down. Never again!”

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Posted 7 months ago

“Recently an order was placed for the delivery of flowers to 17 Thorngrove House, 9 Thorngrove Avenue, Manchester M23 9PQ. Your Delivery man, instead of taking the flowers to the address provide, left the box in the ground floor vestibule without making any contact with the recipient. This is fact as I witnessed this. I took the Box to the recipient, Mrs E. Morris, who is a 96yr old invalid. Whilst I am not the customer, the fact that your delivery driver chose to throw the box into the vestibule, this action, I find totally unacceptable behaviour. If this is the standard of service one can expect and has to accept as normal delivery procedure, I certainly would not use your service, nor would I recommend your company to anyone. On behalf of Mrs Morris, A shocking display of company representation and unprofessional service by your delivery man.”

Helpful Report

Posted 10 months ago

“Failed twice to send a birthday card I ordered and they give no confirmation emails relating to the order, or the mailing out of the order, so you don't know anything until it fails to arrive. While this was during some postal strikes the order is now two weeks old and there is no sign of the card”

Helpful Report

Posted 1 year ago

“Appalling service.Received a dead and damaged bouquet through post.They should be ashamed to sell goods in this state.Emailed a complaint & was told a replacement would be sent out.It turned up late,delivered to the wrong address along with the delivery note and left on the main road where they could have been stolen.Replacement bouquet not much improvement on the first bouquet.Truly terrible service.”

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Posted 1 year ago

“Terrible service and even worse customer services. Ordered next day delivery and was charged the same value as the actual card. No card and was offered credits rather than a refund. Stay away!!!!”

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Posted 1 year ago

“Should re brand as Decitful ! Cut off time states 6pm for 24hr delivery and I made the cut off time by one hour they stated card was dispatched, checked tracking next day which showed card was NOT dispatched until 24 hours after order , Royal Mail did their job but this scam company lied. After complaining they promised to refund but as in line with their lies it still hasn't happened. - star given I would advise stay well clear.”

Helpful Report

Posted 1 year ago

“Ordered late Tuesday evening. Fully accept not dispatched til Weds but promise next day delivery. No sign Thursday. No sign Friday. Contact them as it was for Saturday but no acknowledgement. No sign Saturday of cards or response to message. Have messaged again but would avoid - never again. Stupid ‘support small business’ messages. Pay well over the odds and absolutely terrible service and no customer service 😔. Thanks for ripping me off and leaving me without cards. Do NOT recommend.”

Helpful Report

Posted 1 year ago

“My family bought me flowers for Mother’s Day from thortful 😳😳 which I received yesterday! Today I’ve thrown some away plus took off all dead leaves from what’s left. Very disappointed 😔”

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Posted 2 years ago

“I order a card and literally seconds later I realised I needed to amend something on it so I sent an email to you asking you to amend the card, but couple of days later I received an email to say the card was on its way but with the incorrect details on it even though seconds after I placed the order I requested for it to be amended. I’d rather stick to Moon Pig Cards 🙂”

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Posted 2 years ago

“Rubbish, objectionable advertising.”

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Posted 2 years ago

“Absolute rubbish service. Check trustpilot reviews I wish I had Always late and often not delivered Where is my wifes card? Long live reliable suppliers like moonpig No card no answers bl... Y useless”

Helpful Report

Posted 2 years ago

“Ordered a card for my friend's birthday and decided to get a bottle of gin with it to make it extra special. Unfortunately the card never arrived and my friend was sent a random bottle of gin with no idea it was from me or any message attached to it (this I found out a week later). Called thortful, they said the card must have torn off the outside. They said they would resend the card (pointless as it is now more than a week after her birthday) or credit the amount on my Thortful account. The employee also told me ''if we had known about this earlier''.... Obviously I couldn't have known about it earlier as my friend had no idea the gift was from me. After some back and forth they offered me 10GBP credit on my account, when I paid nearly 50GBP for a completely wasted gift, and obviously have no interest in using them again. They also said they don't provide refunds so credit was the only option.”

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Posted 2 years ago

“Order Father’s Day cards for three family members and none of the cards have arrived. The post has arrived and now I have no cards for Father’s Day. Coincidentally thortful close their phone lines on Saturdays so I cannot contact them and emails are responded to in around 24 hours. Really poor customer service, I will not use them again after using them for several years”

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Posted 2 years ago

“Mother’s Day card never arrived! They won’t offer a refund for this - instead they will either resend it or give me a credit note. What is the point of it being recent a week after Mother’s Day or a credit note I won’t use as I don’t fancy ordering again! Sadly this was my first experience and a bad one at that.”

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Posted 3 years ago

“Waste of my son’s hard earned money. Almost dead on arrival and next day we’re only fit for the compost bin!!”

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Posted 3 years ago

Thortful is rated 4.2 based on 245 reviews