Thortful Reviews

Name: Thortful
Rating: 4.18

4.2 Rating 282 Reviews

79 %

of reviewers recommend Thortful

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4.2

Based on 282 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Thortful 1 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Birthday card never arrived for my friend.”

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Posted 4 years ago

“Simply Awful. Had the most terrible experience with this company. Flowers arrived half dead. The worse thing is the customer service is pretty bad too. Have been ordering cards for a while with them but will use alternative company from now on.”

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Posted 4 years ago

“Good cards, rubbish website”

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Posted 4 years ago

“Good cards, rubbish website”

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Posted 4 years ago

“I ordered my father a Father’s Day card two weeks before Father’s Day with reassurance that it would be delivered before Father’s Day. It wasn’t. I emailed and was told it was down to Royal Mail and there was likely a delay and I was given a refund. The card still has not arrived and today is 30.06.2020. I have never not given my dad a card so was disappointed. The refund meant nothing, a card delivered albeit late would have been better than nothing at all. Disappointed and reluctant to use thortful again. Not very thortful with their approach to customers.”

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Posted 4 years ago

“Same issue undelivered Father’s Day card - order page even thanked for early ordering”

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Posted 4 years ago

“Worse experience Iv ever had ordering online I paid for a Father’s Day card that was supposed to arrive 3 days before Father’s Day (just to be safe) not only has it not been delivered Iv just checked it’s not even been printed. No e-mail telling me if any problems and no refund. What a joke”

Thortful 1 star review on 21st June 2020

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Posted 4 years ago

“Ordered a card on the 5th June for fathers day ! Day before fathers day and card hasn’t been printed or delivered fuming”

Thortful 1 star review on 20th June 2020

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Posted 4 years ago

“I ordered four cards for Father’s day (one for each of my children) on Tuesday. It was apparently dispatched on the same day. The cards haven’t arrived which means that I have to go and buy more cards in the shop. I would not recommend the company, receiving the cards after the event is useless.”

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Posted 4 years ago

“It has taken me over an hour 1/2 to order a card. Every step took so long to load and the website kept crashing. Won't be ordering again in a hurry if at all.”

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Posted 5 years ago

“Sent 2 completely different cards than what I ordered. Good quality cards however, I am unable to send them as totally inappropriate.”

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Posted 5 years ago

“Very frustrating experience. When editing the text inside the card, it kept changing my text layout and saying I'd gone over the line limit (when I had two spare lines) after pressing update. Shame, as the cards are okay.”

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Posted 5 years ago

Hi there, Thanks for your feedback, and we're really sorry to hear that you had problems when placing your order. This is not an issue we've had reported to us before, so it would be great if you could get in touch directly and let us know how you were accessing the site, so that we can look into what your specific issue was and get it fixed for you for next time :) If you have any other queries then please let us know. Thanks, The thortful Team talktous@thortful.com

Posted 5 years ago

“They did not deliver the card I sent. horrible and unreliable service. I don’t recommend.”

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Posted 5 years ago

Hi Dagmar, Thanks for your review and we're sorry to hear your order has not arrived as expected. If your order was to a UK address, it will have been dispatched via Royal Mail First Class Post; whilst this is a next day service with 93% of post arriving the next working day, they admit a few percent of cards do take up to 3 working days to arrive. Unfortunately if your card still hasn't arrived after this point then your order has likely gotten caught up in that unlucky few and is taking a little longer to arrive, and as the Royal Mail offer no way of tracking their letters/cards there’s limit to we can do once they are in the postie’s hands. We’re really sorry about this! We always make sure that orders are dispatched promptly in order to give them the best possible chance of arriving on time, however unfortunately a small percentage of cards do get lost in the post. Please do make the effort to get in touch with our team directly, and they do their best to get this sorted for you. Thanks, The thortful team talktous@thortful.com

Posted 5 years ago

“On two different occasions I have not had the cards delivered on time having paid for next day delivery. The first order was delivered 4 days late, The second has still not arrived after 5 days, Do not waste your money,”

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Posted 5 years ago

Hi Raymond, Thanks for your review and we're sorry to hear your order has not arrived and even more so to hear that this is not the first time you've experienced issues with your order. Having checked, I can confirm your order was dispatched on 17th July. Your order was dispatched via Royal Mail First Class Post; whilst this is a next day service with 93% of post arriving the next working day, they admit a few percent of cards do take up to 3 working days to arrive. Unfortunately it sounds like your order had gotten caught up in that unlucky few and is taking a little longer to arrive, and as the Royal Mail offer no way of tracking their letters/cards there’s limit to we can do once they are in the postie’s hands. We’re really sorry about this! We always make sure that orders are dispatched promptly in order to give them the best possible chance of arriving on time, however unfortunately a small percentage of cards do get lost in the post. We can see that you've been in touch with our team and they have refunded you for your orders, however, please do let us know if you have any further issues and we'll do our best to be of help. Thanks, The thortful team talktous@thortful.com

Posted 5 years ago

“Received a white box with a design stuck to it and it included a bar of cheap chocolate. Very disappointed and threw the lot in the bin. Save your time and money and go else where.”

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Posted 7 years ago

Thortful is rated 4.2 based on 282 reviews