I ordered my father a Father’s Day card two weeks before Father’s Day with reassurance that it would be delivered before Father’s Day. It wasn’t. I emailed and was told it was down to Royal Mail and there was likely a delay and I was given a refund. The card still has not arrived and today is 30.06.2020. I have never not given my dad a card so was disappointed. The refund meant nothing, a card delivered albeit late would have been better than nothing at all. Disappointed and reluctant to use thortful again. Not very thortful with their approach to customers.