Thortful Reviews

Name: Thortful
Rating: 4.19

4.2 Rating 276 Reviews

80 %

of reviewers recommend Thortful

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4.2

Based on 276 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Thortful 1 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute rubbish service. Check trustpilot reviews I wish I had Always late and often not delivered Where is my wifes card? Long live reliable suppliers like moonpig No card no answers bl... Y useless”

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Posted 3 years ago

“I received a large bouquet of flowers on Christmas Eve which was a lovely surprise. Unfortunately, after changing the water several times they lasted less than 5 days. However I contacted Thortful and they replied promptly and were very apologetic. I have now received another beautiful bouquet of flowers at no cost to me. Well done Thortful I would definitely recommend you to friends and family.”

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Posted 3 years ago

“Brilliant service, quick simple and easy to use, absolutely delighted with the card I'd chosen.. would 100 percent recommend x”

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Posted 3 years ago

“I had a problem with my order, no fault of the Thortful team may I add, I contacted customer services by email after hours, I received a return email the next day and my issue was resolved with no questions asked, they even gave me a discount on my next order. Their cards are always fantastic, amazing quality & I always find something to suit the person I’m sending it too!! A+++++ company!”

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Posted 3 years ago

“That card I ordered arrived very quickly (with a spare envelope) it was exactly as described, good quality and price. Definitely recommend Thortful for your cards.”

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Posted 3 years ago

“I love this card company. It may be a small business but I'm sure it will grow to bigger things. Great cards, but best of all fabulous customer care. Keep upbthe good work”

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Posted 3 years ago

“Excellent bouquet sent to my sister-in-law for her birthday. It looked just like the image on the thortful site. Lovely printed card to go with it too.”

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Posted 3 years ago

“I have ordered soo many cards from this Company and they have all been sent out really quickly and have all been fabulous. I recommend them 100%”

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Posted 3 years ago

“Thortful have never let me down. Cards always arrive in time. The service is efficient and easy to understand on line. Queries are answered promptly and cheerfully. I really like the reminders they send out - a face saver! 😁 Prices are what I would expect for the service given. Go on! Give Thortful a try; you won’t regret it,”

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Posted 3 years ago

“Brilliant service. I order 4 cards at 5.30pm and they arrived 9.30 the next morning!! The cards are great quality too. I would definitely recommend”

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Posted 3 years ago

“A brilliant company! My friends and family have been so thrilled with all the orders delivered to them. Super packaging, delicious chocolate and fabulous designer cards! Thank you for all your first-class and extremely efficient customer service! Plus your commitment to planting trees! A unique and simple way to try and stay in contact for me from Sweden to the U.K!”

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Posted 3 years ago

“Ordered a card, which arrived (very quickly ... next day!) with a printing error. Emailed customer services and got a really prompt reply, apologising, promising a replacement, and giving a discount off my next purchase! Replacement card has already turned up! Thoroughly recommended, and can't speak highly enough of Georgie, who dealt with my issue! Fantastic choice of cards, too!”

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Posted 3 years ago

“Best customer service I've ever had; unfortunately my order was damaged in transit so I asked if I could order a replacement in the hope it would arrive in time (3 days). I got a reply within 30 minutes saying a replacement would be printed asap, and the new card arrive the next morning! So grateful that the card arrived in time for its recipient!”

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Posted 3 years ago

“Fantastic service by Georgie Chambers!! Friendly and extremely attentive.”

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Posted 3 years ago

“Brilliant customer service Next day delivery So many unique designs Friendly service Thank you”

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Posted 3 years ago

“A wide selection of cards. Immediate recognition of order. Excellent delivery. I could not fault Thortful. I have no connection of any kind.”

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Posted 3 years ago

“I have recently changed to Thortful from one of the other suppliers. The cards are a great improvement and the quality is far better. The service is better and the website is much easier to navigate. Don't think I'll be moving back.”

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Posted 3 years ago

“Ordered a card for my friend's birthday and decided to get a bottle of gin with it to make it extra special. Unfortunately the card never arrived and my friend was sent a random bottle of gin with no idea it was from me or any message attached to it (this I found out a week later). Called thortful, they said the card must have torn off the outside. They said they would resend the card (pointless as it is now more than a week after her birthday) or credit the amount on my Thortful account. The employee also told me ''if we had known about this earlier''.... Obviously I couldn't have known about it earlier as my friend had no idea the gift was from me. After some back and forth they offered me 10GBP credit on my account, when I paid nearly 50GBP for a completely wasted gift, and obviously have no interest in using them again. They also said they don't provide refunds so credit was the only option.”

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Posted 3 years ago

“I love purchasing cards from Thortful as they are unique, funny and I think it’s great how I can purchase 4 at a time for upcoming events. They usually come really quick with delivery and I have full confidence in the company. Unfortunately I had a delayed delivery recently meaning my card did not arrive on time for the event. Fortunately it was for a baby shower so I have been able to repurpose the card for the arrival of the baby instead. I enquired about this issue and Milly Smith from customer services has been nothing but helpful: explaining to by the issue may have occurred, offering to resend the cards free of charge, suggesting alternatives if this is too late and providing a discount as an apology on my Thortful account for future purchases, despite the problem being out of their control. 100% will purchase again. Thank you Milly.”

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Posted 3 years ago

“Thortful is great, it's the first place I go when card shopping, my orders have never failed to arrive on time and my recipients always love the cards. There are regular offers on already reasonable prices, I also love the emails they send to check things have arrived. It shows they are mindful of the customer and really care that everything is OK. I really appreciate the service, keep being brilliant :)”

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Posted 3 years ago

Thortful is rated 4.2 based on 276 reviews