Thortful Reviews

Name: Thortful
Rating: 4.21

4.2 Rating 293 Reviews

80 %

of reviewers recommend Thortful

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4.2

Based on 293 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Thortful 1 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service, ordered a card at 5.40pm and it was delivered the very next day. The card was of a very good quality and was loved by the recipient.”

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Posted 2 years ago

“Brilliant service. Plenty of options and came super quick.”

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Posted 2 years ago

“Should re brand as Decitful ! Cut off time states 6pm for 24hr delivery and I made the cut off time by one hour they stated card was dispatched, checked tracking next day which showed card was NOT dispatched until 24 hours after order , Royal Mail did their job but this scam company lied. After complaining they promised to refund but as in line with their lies it still hasn't happened. - star given I would advise stay well clear.”

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Posted 2 years ago

“Really good customer service. Slight error with packing but corrected very quickly!”

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Posted 3 years ago

“I ordered a personalised 'Harry Styles ' birthday card for my daughters 16th birthday, I was absolutely delighted with how quickly it arrived and the overall quality of the product. I will definitely be using Thortful again and recommending them to my family and friends 🥰🥰”

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Posted 3 years ago

“Ordered late Tuesday evening. Fully accept not dispatched til Weds but promise next day delivery. No sign Thursday. No sign Friday. Contact them as it was for Saturday but no acknowledgement. No sign Saturday of cards or response to message. Have messaged again but would avoid - never again. Stupid ‘support small business’ messages. Pay well over the odds and absolutely terrible service and no customer service 😔. Thanks for ripping me off and leaving me without cards. Do NOT recommend.”

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Posted 3 years ago

“First time I have used this service, will defo use again amazing card delivery was fab would highly recommend thank you so much Thortful. 😀”

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Posted 3 years ago

“Have ordered from Thortful several times - the last time I placed my order and it arrived the next day in the morning post! I was amazed and my husband was very impressed! So, if you need a card that you can personalise with your own message, use Thortful - you can’t better them!! 👍🏼”

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Posted 3 years ago

“Excellent service. Needed a special Birthday card urgently, ordered at 5.55pm and it was with me by post first thing the next morning, well done Thortful. thank you.”

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Posted 3 years ago

“I have used this company a few times now and the quality of their cards is excellent. My most recent order arrived the next day. Lovely cards and it was great to be able to personalise with my own message in each card.”

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Posted 3 years ago

“My family bought me flowers for Mother’s Day from thortful 😳😳 which I received yesterday! Today I’ve thrown some away plus took off all dead leaves from what’s left. Very disappointed 😔”

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Posted 3 years ago

“Thortful is a really wonderful site for sending cards through the post. I can recommend the chocolate card, a card of your choice with chocolates nicely wrapped inside. I sent one of these cards to my friend and she said the card was amazing and the chocolates so nicely wrapped individually that she didnt want to eat them. Prices are great and delivery is on time. I will be sending more cards with Thortful.”

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Posted 3 years ago

“I order a card and literally seconds later I realised I needed to amend something on it so I sent an email to you asking you to amend the card, but couple of days later I received an email to say the card was on its way but with the incorrect details on it even though seconds after I placed the order I requested for it to be amended. I’d rather stick to Moon Pig Cards 🙂”

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Posted 3 years ago

“Seems like a uniquely wide range of brilliant and witty cards for all sorts of occasions. Delivered very quickly and well-packaged - very much recommended.”

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Posted 3 years ago

“Amazing quality, outstanding service and excellent delivery time. The customer service and employees are absolutely wonderful and friendly. I definitely could not recommend them more than I already do. Want an amazing quality card, for a decent price? Any occasion? Thortful are the answer. Best fast growing business by far.”

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Posted 3 years ago

“Always despatched and delivered in good time. Lovely quality cards. Had one sent to Australia and it arrived within the time frames given. Great service.”

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Posted 3 years ago

“Rubbish, objectionable advertising.”

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Posted 3 years ago

“Absolute rubbish service. Check trustpilot reviews I wish I had Always late and often not delivered Where is my wifes card? Long live reliable suppliers like moonpig No card no answers bl... Y useless”

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Posted 3 years ago

“I received a large bouquet of flowers on Christmas Eve which was a lovely surprise. Unfortunately, after changing the water several times they lasted less than 5 days. However I contacted Thortful and they replied promptly and were very apologetic. I have now received another beautiful bouquet of flowers at no cost to me. Well done Thortful I would definitely recommend you to friends and family.”

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Posted 3 years ago

“Brilliant service, quick simple and easy to use, absolutely delighted with the card I'd chosen.. would 100 percent recommend x”

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Posted 3 years ago

Thortful is rated 4.2 based on 293 reviews