Thortful Reviews

Name: Thortful
Rating: 4.19

4.2 Rating 288 Reviews

80 %

of reviewers recommend Thortful

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4.2

Based on 288 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Thortful 1 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic customer service. The cards aren't just the standard ones you find on 2 other well known card sites. I had 2 cards in my basket and one needed to be create and delivered the next day because I'd left it very late to order. I personalised a message, paid and THEN realised after checkout that I'd selected the wrong card. I emailed Thortful late that night not expecting them to be able to help. First thing the next morning I had an email from Lucy from the team who said no problem, and even sent me a mock up of the correct card. Very impressed by the helpfulness, prompt response and excellent customer service. I will only be using this card company in future!”

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Posted 1 year ago

“When something works just as you expect it to, then tell people about it! thortful.com you don’t just work, your work above and beyond the rest of the competition. I can honestly say that you will get ALL of my business from now on. The items I bought are exceptional. They far outweighed my expectations. I will ensure that the many friends and family know about your services. I wish I knew you were out there sooner. 💯 respect to you all at thortful.com.”

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Posted 1 year ago

“Great choice of cards at a reasonable price and prompt delivery. The customer service is fantastic when I needed help due to my mistakes, the staff were very helpful, friendly and patient. An exceptional company.”

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Posted 1 year ago

“Ordered a card yesterday and received in post today. Really happy with the quality, so much better than other company’s I have used in the past. Great service & great quality First time using you but certainly not the last 😊 I have already recommended you to a colleague 😊”

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Posted 1 year ago

“This company is an example to all! While ordering they tell me how long I have to get order despatched. And then - the amazing cards are delivered next day. Why can’t there be more efficient companies like Thortful?”

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Posted 1 year ago

“It may ne blamed on royal mail, but the last 2 times i have used this company the deliveries where tracked and on time the day before delivery, then they always dissappear for a day or two and arrive late. They need to selcet better partners.”

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Posted 1 year ago

“Total incompetence! They were not thourtful when sending me the my order containing one wrong card and one envelope for two cards! I now have to go out and try and find a card for Mother’s Day! WELL DONE.”

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Posted 1 year ago

“Lovely card and fast efficient service. Will definitely use again.”

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Posted 1 year ago

“Thortful easily have the best range of funny & adult/rude cards. The customer journey is more slick & easy, regardless of whether you use their website or their excellent app. Thortful’s prices are also very competitive. In all areas, Thortful far exceed the offerings & experiences of both Moonpig and Funky Pigeon. I have used Thortful many times & recommended them to family & friends, quite simply it means that everybody gets a funnier & more memorable card. As well as Thortful definitely being a company that is worth using yourself, if you use the ‘Invite Friends’ function to generate a link to send to someone, THEY will earn 30% off when they order, and YOU will earn £5 when they buy. That is certainly generous by any standards! Uniquely, I find myself writing this 5 star review after my sister failed to receive her birthday card. After I wrote an email complaining to the customer service team, it was very quickly answered by a lady called Lola Crawford. She took onboard what I had said, promptly investigated what had happened, and was able to show that the card was timestamped at every stage in the journey whilst at Thortful, right from the order, to the printing process, to the packaging & releasing of the card to Royal Mail. It has been Royal Mail’s failure by somehow managing to lose a card in their system with a printed name & address, with printed paid postage too. Royal Mail complain that too many parcels & not enough letters go through their system, but they’ve somehow managed to lose a card given to them by a corporate client! Despite it being proved it was Royal Mail’s fault, Lola did not simply leave it there, within the same initial investigation response email, she did everything she could alleviate my disappointment. She offered to have the card made again immediately & posted on the same day (even though it was late in the afternoon), or (as was the case in my situation) if my sister no longer wished to receive a card after her birthday, then Lola offered (and duly did) credit my Thortful account with a free card of the same size for future use, as well as 50% off a second card of the same size. Not only this, but she was also very empathetic, kind, and friendly in every correspondence I had with her. Lots of businesses try to help consumers when problems arise, but I’m sure most people reading this can definitely think of a situation when a company have tried to pass the blame, treated them unfairly and/or rudely by large national/international brands, however, Lola & Thortful genuinely went above and beyond to help me, despite them never being at fault or having done anything wrong at all in this process, which is not only generous, but impressive as well as trustworthy too. For all of the reasons above, as well as their competitive prices, I have no hesitation to leave a 5 star review for Thortful, as they have been nothing other than helpful, sleek, and excellent in every transaction I have had with them. They are also a lot more personal and flexible than other gift card retailers. *For the purposes of evaluating their service standards, I will be filling in the relevant questions based on every other experience where a delivery has taken place from Thortful.”

Helpful Report

Posted 1 year ago

“Great cards, brilliant service and fast delivery. Ordered one day and they came the next. What more could you ask for? Also got 35% off! Always go to Thortful for “ different” cards as the ones you see in shops are all the same. Can’t fault them or their service.”

Helpful Report

Posted 1 year ago

“Brilliant service. Card ordered and arrived a day later, and bearing in mind it was over the Christmas period was absolutely superb. Well done to royal mail as well for honouring there side.”

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Posted 1 year ago

“With thanks to Thortful I am able to send a massive variety of cards and gifts to family and friends in the United Kingdom from my home in Canada. On time delivery is virtually guaranteed and has never disappointed. Billing, destination address storage and communication has been excellent.”

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Posted 1 year ago

“Brilliant set of cards for any occasion and simply the fastest dispatch I've seen. Never had a problem, the print quality is perfect - have had issues with their competitors, so thortful is definitely my go to!”

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Posted 1 year ago

“Ordered a card on 26th October for a friend's birthday on the 31st, card actually arrived on the 8th November !”

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Posted 1 year ago

“Card didn't arrive. It was a sympathy card where time was important. I requested a refund as per my statutory rights. Instead I was given a token for another card which does not include the postage I've already paid. So if I use that token, I'll pay two lots of delivery costs for one card (assuming the second one arrives). What a con.”

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Posted 1 year ago

“My husband . order Roses and a card through thortful . they were sent out a week early didn't arrive on 3rd November , message said was running late . arrived on the 4th November . I went out to Van to take them from driver , box bent and to find my husband order he through other boxes around , opened box flowers wilted and squashed, by the way I'm a qualify florist. so I no what i'm looking at”

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Posted 1 year ago

“Just like the comment below my order did not arrive and blamed Royal Mail for losing it. Offered a replacement which is too late. Also offered company credit which I would not spend as my order never arrived. Do not trust. Was forced to buy from a retailer which is what I tried to avoid.”

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Posted 1 year ago

“Card didn't arrive,they say they send them out 1st class and its Royal Mails fault 😒 That's the second time they've let me down. Never again!”

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Posted 1 year ago

“Not only are their cards a little different from other personalised greeting card websites but their customer service has proved to be efficient, polite and generous (unlike other similar companies I have used).”

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Posted 1 year ago

“The selection is wonderful! I found the company from an instagram advert and was unsure at first. So glad I shopped! I ordered 4 cards and they all arrived the next day despite not paying for next day postage. The customer service team are very quick to respond. Great business to support. Will be shopping again!”

Helpful Report

Posted 2 years ago

Thortful is rated 4.2 based on 288 reviews