Thortful Reviews

Name: Thortful
Rating: 4.18

4.2 Rating 282 Reviews

79 %

of reviewers recommend Thortful

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4.2

Based on 282 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Thortful 1 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughter ordered a card and flowers for my mother and fathers 70th wedding anniversary neither arrived on time. She did get a full refund and was told that the card and flowers had now been sent . A mini rose that was half dead within days came with the card . This celebration will never come along again I havent the heart to tell my daughter what has been recieved in the end over a week late. Has certainly put me off ordering from this company.”

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Posted 5 months ago

“Thorful has always been a good choice for online cards and I’ve never experienced any issues however, recently I had a scenario with a discount code that wasn’t working as predicted but the app didn’t tell me it couldn’t be used in conjunction. Ethan from the customer service team immediately knew why I wasn’t happy and applied an immediate resolution to my problem which is almost unheard of these days… I was ready for days and back and forth but Ethan was on it. If it wasn’t for him, I may not have used Thortful again. Ethan deserves recognition for his resolution focussed service. Thanks again for your help!”

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Posted 5 months ago

“Excellent customer service - professional and prompt”

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Posted 6 months ago

“stop online stuff you might end up losing your savings. in case you are already a victim, kindly reach out or file a complaint to wiki at [ wikihelpdesks @ gmail . com ] pls do not blame anyone for your mistakes”

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Posted 6 months ago

“Easy website to use and the quality of the cards were excellent. Will definitely be using them again”

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Posted 6 months ago

“A good choice of cards and gifts for all occasions We always buy our cards from Thortful. Good quality cards and such a speedy and reliable service. Would 100% recommend to anyone”

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Posted 7 months ago

“Superb service. Packaging excellent. Constant updating on delivery from Royal Mail. Had thought they might not arrive in time to be posted to USA. They did and will make the recipient very happy. Well done Thortful.”

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Posted 8 months ago

“Excellent cards and service as always - I rarely go anywhere else for cards these days! Great choice of cards with the option of adding an additional treat in with your card, and packaged up in a really attractive way. Royal Mail messed up the delivery initially (Liverpool…what can I say) but Ethan immediately sorted it out for me by resending my order and gave me a discount code for my next purchase. I genuinely can’t fault thortful at all - they have the best customer service team (thanks also to Lola for her help), a massive selection of cards, and it’s so easy to shop with them using the website. Thank you. 😊”

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Posted 9 months ago

“The best choice of reasonable cards and gifts, with excellent communication Also, I had an issue with a Royal Mail mis-delivery, Aaron went above and beyond and was beyond understanding and helpful in getting a swift efficient resolution 🌟 🌟 🌟 🌟 🌟 company!”

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Posted 9 months ago

“The best card company I have ever used! I love the wide array of choices. From cute, to serious, to funny, to rude! They have them all. The quality of the cards are brilliant. Very professional quality! The aftercare team are beyond professional as well. There had been an incident where the delivery company lost my card. I contacted them and explained what had happened. They were very apologetic and offered to resend my card for free! Which I did not expect. They even gave me a discount code for my next order! Despite this issue being beyond their control! Nothing is too much trouble for this company. I refuse to buy store cards now. Thortful is the only company I will use!”

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Posted 9 months ago

“Ordered a birthday card a week before the date. Card didn't arrive. Contacted them with suggestion to use a 24hr service for replacement. Still waiting for replacement card. They did however refund me for original card. Won't use again.”

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Posted 10 months ago

“Highly recommend Thortful, the quality of the cards are fantastic and great choices. Ameera Najm and Lucy Tucknott gave me amazing customer service and the extra Thortful gifts make this company even more special! Thank you so much Thortful ❤️”

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Posted 11 months ago

“Great website, great prices and on receiving my purchase value for money. I will absolutely shop with them again. We reall need to support new businesses and help them grow. Keep up the great work guys.”

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Posted 1 year ago

“Such a range to choose from, very easy to use website and great prices. Ordered 2 school leavers cards in the afternoon and they were delivered the very next morning. Great service, communication very good, updated each step of my order to delivery. Highly recommend these and I have saved this seller for future use. Told my family about the great and prompt service I received. Thank You for making my purchase so easy, quick and a great experience.”

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Posted 1 year ago

“Fantastic customer service. The cards aren't just the standard ones you find on 2 other well known card sites. I had 2 cards in my basket and one needed to be create and delivered the next day because I'd left it very late to order. I personalised a message, paid and THEN realised after checkout that I'd selected the wrong card. I emailed Thortful late that night not expecting them to be able to help. First thing the next morning I had an email from Lucy from the team who said no problem, and even sent me a mock up of the correct card. Very impressed by the helpfulness, prompt response and excellent customer service. I will only be using this card company in future!”

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Posted 1 year ago

“When something works just as you expect it to, then tell people about it! thortful.com you don’t just work, your work above and beyond the rest of the competition. I can honestly say that you will get ALL of my business from now on. The items I bought are exceptional. They far outweighed my expectations. I will ensure that the many friends and family know about your services. I wish I knew you were out there sooner. 💯 respect to you all at thortful.com.”

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Posted 1 year ago

“Great choice of cards at a reasonable price and prompt delivery. The customer service is fantastic when I needed help due to my mistakes, the staff were very helpful, friendly and patient. An exceptional company.”

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Posted 1 year ago

“Ordered a card yesterday and received in post today. Really happy with the quality, so much better than other company’s I have used in the past. Great service & great quality First time using you but certainly not the last 😊 I have already recommended you to a colleague 😊”

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Posted 1 year ago

“This company is an example to all! While ordering they tell me how long I have to get order despatched. And then - the amazing cards are delivered next day. Why can’t there be more efficient companies like Thortful?”

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Posted 1 year ago

“It may ne blamed on royal mail, but the last 2 times i have used this company the deliveries where tracked and on time the day before delivery, then they always dissappear for a day or two and arrive late. They need to selcet better partners.”

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Posted 1 year ago

Thortful is rated 4.2 based on 282 reviews