Thortful Reviews

Name: Thortful
Rating: 4.19

4.2 Rating 288 Reviews

80 %

of reviewers recommend Thortful

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4.2

Based on 288 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Thortful 1 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have always ordered my cards from Thortful but the last batch I have received they have changed the card material and ink and now the quality is very cheap looking that I am embarrassed to send these cards out to people. Very disappointing.”

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Posted 4 months ago

“Had a misprint error on the card so informed them incase there was an error on more. A big shout out to Abbie McKay on the customer service team who couldn't be more apologetic, offered to send out another card, which wasn't necessary, so offered me future discount! Fantastic quality, fun designs and a wonderful team to back it all up!”

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Posted 5 months ago

“Unfortunately I ordered a card 5 days ago for Valentine’s Day that was meant to come first class and it did not arrive. Hasn’t left confidence to use them again I understand things can happen once left with Royal Mail but no tracking service and quite hard to get through to customer service. Overall quite disappointing.”

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Posted 5 months ago

“Used to be fantastic and I'd order all my cards from here, but they've changed the card they use and its very poor flimsy cheap quality now, so sad as the cards are unique and I loved the designs, but i won't be ordering now the card feels so cheap.”

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Posted 6 months ago

“Beautiful cards and brilliant service. They do personalise their notifications too, by asking about your preferences. Thank you to Aaron and his team.”

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Posted 6 months ago

“Thortful provided the excellent product I requested, well edited, produced, posted and I received in timely fashion as described in their online advertisement. I suggest this missive to be superb encouragement for all prospective customers.”

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Posted 6 months ago

“My daughter ordered a card and flowers for my mother and fathers 70th wedding anniversary neither arrived on time. She did get a full refund and was told that the card and flowers had now been sent . A mini rose that was half dead within days came with the card . This celebration will never come along again I havent the heart to tell my daughter what has been recieved in the end over a week late. Has certainly put me off ordering from this company.”

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Posted 6 months ago

“Thorful has always been a good choice for online cards and I’ve never experienced any issues however, recently I had a scenario with a discount code that wasn’t working as predicted but the app didn’t tell me it couldn’t be used in conjunction. Ethan from the customer service team immediately knew why I wasn’t happy and applied an immediate resolution to my problem which is almost unheard of these days… I was ready for days and back and forth but Ethan was on it. If it wasn’t for him, I may not have used Thortful again. Ethan deserves recognition for his resolution focussed service. Thanks again for your help!”

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Posted 7 months ago

“Excellent customer service - professional and prompt”

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Posted 7 months ago

“stop online stuff you might end up losing your savings. in case you are already a victim, kindly reach out or file a complaint to wiki at [ wikihelpdesks @ gmail . com ] pls do not blame anyone for your mistakes”

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Posted 7 months ago

“Easy website to use and the quality of the cards were excellent. Will definitely be using them again”

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Posted 8 months ago

“A good choice of cards and gifts for all occasions We always buy our cards from Thortful. Good quality cards and such a speedy and reliable service. Would 100% recommend to anyone”

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Posted 8 months ago

“Superb service. Packaging excellent. Constant updating on delivery from Royal Mail. Had thought they might not arrive in time to be posted to USA. They did and will make the recipient very happy. Well done Thortful.”

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Posted 9 months ago

“Excellent cards and service as always - I rarely go anywhere else for cards these days! Great choice of cards with the option of adding an additional treat in with your card, and packaged up in a really attractive way. Royal Mail messed up the delivery initially (Liverpool…what can I say) but Ethan immediately sorted it out for me by resending my order and gave me a discount code for my next purchase. I genuinely can’t fault thortful at all - they have the best customer service team (thanks also to Lola for her help), a massive selection of cards, and it’s so easy to shop with them using the website. Thank you. 😊”

Helpful Report

Posted 10 months ago

“The best choice of reasonable cards and gifts, with excellent communication Also, I had an issue with a Royal Mail mis-delivery, Aaron went above and beyond and was beyond understanding and helpful in getting a swift efficient resolution 🌟 🌟 🌟 🌟 🌟 company!”

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Posted 10 months ago

“The best card company I have ever used! I love the wide array of choices. From cute, to serious, to funny, to rude! They have them all. The quality of the cards are brilliant. Very professional quality! The aftercare team are beyond professional as well. There had been an incident where the delivery company lost my card. I contacted them and explained what had happened. They were very apologetic and offered to resend my card for free! Which I did not expect. They even gave me a discount code for my next order! Despite this issue being beyond their control! Nothing is too much trouble for this company. I refuse to buy store cards now. Thortful is the only company I will use!”

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Posted 11 months ago

“Ordered a birthday card a week before the date. Card didn't arrive. Contacted them with suggestion to use a 24hr service for replacement. Still waiting for replacement card. They did however refund me for original card. Won't use again.”

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Posted 1 year ago

“Highly recommend Thortful, the quality of the cards are fantastic and great choices. Ameera Najm and Lucy Tucknott gave me amazing customer service and the extra Thortful gifts make this company even more special! Thank you so much Thortful ❤️”

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Posted 1 year ago

“Great website, great prices and on receiving my purchase value for money. I will absolutely shop with them again. We reall need to support new businesses and help them grow. Keep up the great work guys.”

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Posted 1 year ago

“Such a range to choose from, very easy to use website and great prices. Ordered 2 school leavers cards in the afternoon and they were delivered the very next morning. Great service, communication very good, updated each step of my order to delivery. Highly recommend these and I have saved this seller for future use. Told my family about the great and prompt service I received. Thank You for making my purchase so easy, quick and a great experience.”

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Posted 1 year ago

Thortful is rated 4.2 based on 288 reviews