Thortful Reviews

Name: Thortful
Rating: 4.18

4.2 Rating 282 Reviews

79 %

of reviewers recommend Thortful

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4.2

Based on 282 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Thortful 1 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mother’s Day card never arrived! They won’t offer a refund for this - instead they will either resend it or give me a credit note. What is the point of it being recent a week after Mother’s Day or a credit note I won’t use as I don’t fancy ordering again! Sadly this was my first experience and a bad one at that.”

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Posted 4 years ago

“Waste of my son’s hard earned money. Almost dead on arrival and next day we’re only fit for the compost bin!!”

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Posted 4 years ago

“Son ordered Mother's Day card and flowers for Sunday 14th March 2021. Just had email card and flowers will be delivered Monday 15th March 2021. What do you pay over the odds for? Bad service, and poor customer care, as not many other providers during lockdown,. I have an upset son and will have an upset wife and mother. Shop for cards elsehwere.”

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Posted 4 years ago

“My son sent me tulips, lots of leaves very small heads and couldn’t believe for £12 in Tesco would have got the same my son paid for a card and delivery £39.99. He is now been banned from buying me flowers again, what a rip off.”

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Posted 4 years ago

“What a pain in the ass Website, NHS charity sponsor drop down box all the time, it's a marvelous cause but no thanks, went else where.”

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Posted 4 years ago

“My granddaughter spent money to send me flowers the 3 Roses in bouquet dead day after. I looked at your booklet enclosed and said remove outsideleaf.whole roses dead d.ay 1 the cardwas ovely”

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Posted 4 years ago

“Delivery was quick and quality was great! Customer service is amazing they email you at every stage your order is at and they even email you to make sure you’ve received your items. Definitely would recommend and definitely will be ordering from them again. One happy customer!”

Thortful 5 star review on 25th February 2021

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Posted 4 years ago

“Flowers were dead next day. Valentines gift. They sent new ones which must have been from the same batch as they were also wilted and dead within 3 days. 46 pounds and a free card. Pretty rubbish. Partner not impressed.”

Thortful 1 star review on 23rd February 2021

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Posted 4 years ago

“Great choice of imaginative cards. Fast efficient service and great communication. Price was very good and delivery just as promised. I'll be recommending to all my friends and I'll be back myself many times.”

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Posted 4 years ago

“Ordered for Valentine’s Day it’s now the 15th feb still not delivery even worse Chloe who I got to speak to couldn’t lie straight in bed What a waste is £50 Avoid like COVID 19 Be warned ! Girl friend is not happy with me thanks to this scam company”

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Posted 4 years ago

“Terrible service my order was meant to come for Valentine's day and it is now the 16th. I would not recommend thorful at all. Don't waste your time and save your money.”

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Posted 4 years ago

“Ordered 'guaranteed' delivery for Valentine's day and it's now the 15th of Feb at 9pm and still no flowers or card, whole thing is a bit of a joke to be honest. Sent an e-mail asking where it is, tracking hasn't been updated and it's now 2 days late with no communication. Disappointing experience all round and now I look like the worst boyf for not getting a card. Cheers!”

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Posted 4 years ago

“Thortful? Thourtless more like. Ordered a valentines card on the 10th which was dispatched the same day, however its not arrived. I've also ordered another card and roses to be delivered tomorror (14th) although I am not holding out any hope there either. Still says processing on the order and even if they do arrive, others are saying how appalling they are.”

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Posted 4 years ago

“Extremely disappointed with my delivery of roses’s , the box had been opened, the card still has not arrived, the flowers are brown on the under petals , so disappointed with them. Complained but not heard from customer service yet”

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Posted 4 years ago

“Great selection of funny cards that are added to on a regular basis. They are always dispatched speedily and arrive on time even during busy periods like Xmas and Valentines day. When I've needed help from the support team (like to cancel an order) they have been super responsive getting back to me as well. All in all a great service!”

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Posted 4 years ago

“If accidentally ordered my card to the wrong date. The WhatsApp team, specifically Ben and Nicola, were so helpful and managed to get my card printed and dispatched that same day (a week earlier!). Can’t thank you enough ❤️”

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Posted 4 years ago

“Ordered a 50th Birthday card. It never arrived. Offered me credit towards another card. I requested a refund as I am unlikely to use this company again.”

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Posted 4 years ago

“Fantastic service and a great company! I accidentally sent my card to the wrong address and a lovely lady called Ella resent it for me free of charge. Just fantastic customer service! 😊 Highly recommend and a much more “personal” service than some other well-known card ordering sites 🌙”

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Posted 4 years ago

“I've ordered a few times with Thortful but my recent order is what made me come here to write this. My recent order got lost in the post after being dispatched and although this wasn't their problem, their customer service agent Annabel helped me with everything and I eventually managed to get my card and chocolate's to the recipient. Absolutely top notch customer services and the card designs themselves are always my go to because they're unique.”

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Posted 4 years ago

“Their customer service agent Elly was just so helpful in sorting out a couple of small issues. Used these guys a lot and always get excellent service and value for money”

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Posted 4 years ago

Thortful is rated 4.2 based on 282 reviews