“I love my hat! Cuter than expected. The color is an exact match to what I saw online. My only complaint is it was a final sale, and I feel that online purchases should always be eligible for return since you have no idea what you're receiving until it arrives. This is the only reason I gave 4 stars out of five.”
“I love this company and the style they carry is unlike anything I've ever found and is just want I’ve been looking for! I love that they run lots of sales, do a half off outfit of the week, are consistent with the style of clothes they carry “comfy stylish boho”!
Somethings I wish were different is they charge a restocking fee so you don’t get all your money back when returning an item so it makes me more hesitant to purchase something I don’t know will fit or look good. Also on their website I can’t reach the account button it won’t scroll down..strange. I would also love to see a favorites button that would house clothes I want to get but aren’t currently in my size. They also don’t seem to restock supper often because I’ve been following since July and it’s now September and non of the items I’ve signed up for have gotten restocked. These are the reasons I’m giving 4 stars.”
“I love 80% of what I’ve ordered, reading the reviews are imperative. Majority of items are oversized which tricks you when you buy something that is not.”
“For the most part, I love 3BN and have had great experiences with customer service. I’ve literally spent thousands of dollars since discovering this shop and get so many compliments on my clothes!
My only complaint is regarding the lack of support for defective items. Unless it’s obvious, you don’t know if something is going to be a problem until you have a chance to wear it, which may not happen in the first few days of receiving it. I bought two pairs of Dani pants and had them shortened which cost another $24/pair. I wore one pair with no problem- perfect fit, wore them all day during a family party where I was running around, playing with kids, all kinds of activity- no issues. I wore the second pair to dinner for two hours and one whole side of the waist band busted out. Same size as the other pair- fit perfectly so it wasn’t like they were too small.
3BN wouldn’t assist me with this which was very disappointing- I paid $70 (alterations included) for pants I wore for 2 hours and can never wear again. I’m more cautious about what I purchase and decide to keep now. I know having an unlimited return policy is unrealistic, as people can abuse that, but is seems like some adjustments could be made to support loyal customers who experience something like this- even a credit would have been better than, “Sorry, nothing we can do” and an email telling me to pay attention to measurements when ordering. The size was not the problem- the item was. So, for that reason my overall customer service rating drops from what had always been a 5.”
“I have wanted a sweatshirt dress for a while, and I love the mauve color of this one. The pockets stick out a little funny, but it’s nothing to make me not want to wear it. It’s super comfortable, definitely a good lounge and travel dress!”
“Overall I love the clothes I purchased; the quality and colors were great. My only complaint is that every skirt is so long. I ordered a medium, I'm 5'5, but even after rolling them at the waist they are still a little long.”
“I love these dresses! I ordered the yellow one first, and loved it so much that I got red and blue. Upon arrival I washed my items. The red dress bled all over my blue dress 😭 I am
Currently in the process of spray & washing my blue dress in the hopes that I can wear it.”
“I love the clothes. But I had an issue with delivery. It is all through email pretty much, you can not call and talk to someone from customer service. They did call me but I didn’t answer bc I thought it was spam bc the number wasn’t noticed.”
“I loved my dress I purchased even though I should of went a size smaller. The kimono is beautiful except it is losing threads and that is disheartening considering how much I still paid for it on sale. I’m to nervous to buy another one because it
May have the same issue. I didn’t dry just cold delicate cycle.”
“Very comfy- exactly what I was looking for BUT they are like 5 inches too long! They drag on the ground so I will definitely have to hem them to size.”
“I love the style of their clothes -- however, they do tend to run large - or wide - or long... much oversized making it hard sometimes to determine what size to order. My size is almost always determined across the chest for "the ladies" -- making the rest of the outfit sometimes too large.... or too tight.”
“I am typically skeptical of online boutiques, but I am a repeat customer of TBN and have found them and their customer service to be legit and honest. I love the style they offer and will order from them again in the future.”
