“I cannot understand the sizes here, as small and medium both fit equally the same. Customer Service with this company has been hands down the BEST. I do not like that I had to pay shipping back for something that didn't fit properly. Will likely not buy from here again though.”
Hi Katie,
Thank you for taking the time to leave us a review! We really appreciate it when our customers take the time to leave reviews. They help us improve our customer experience!
Thank you very much for your valuable feedback regarding our returns process.
Three Bird Nest is a smaller business and while we try our best to reduce the cost and impact to our customers, our returns ultimately result in a $7.95 fee deducted from the overall refund as well as the initial shipping cost being non-refundable.
As our company grows, this is definitely an area we look to revisit and your feedback regarding the returns process is extremely appreciated. It truly does help us grow and focus on the policies that impact our customers the most.
We'll be sure to pass your feedback along to the appropriate teams! If there's anything else we can help you with, please don't hesitate to reach out to our Customer Service team at hello@threebirdnest.com we're always happy to help however we can.
“I’ve been meaning to share my experience for a few weeks now. I wish I had praise, but the truth is that I ordered 4 items and none of them were good. One was shown as a knee-length dress on the model and came just below my undies (I’m 5’6” so not super tall). It was also entirely see-through and was $50+. Also got a cute tunic tank that, after 1 wash was covered in pill-balls. 3rd was a dress that was much more full in person color wise and is the same color as my tan skin. I don’t like wearing it. Feels naked. 4th, a bra top size S that would be tight on my 7 yo. Couldn’t return it. I don’t like paying return shipping on items that are misrepresented. I learned my lesson sadly. Out $120 but likely won’t shop with TBN again. I’m so sorry.”
“I love these dresses! I ordered the yellow one first, and loved it so much that I got red and blue. Upon arrival I washed my items. The red dress bled all over my blue dress 😭 I am
Currently in the process of spray & washing my blue dress in the hopes that I can wear it.”
“I love the clothes. But I had an issue with delivery. It is all through email pretty much, you can not call and talk to someone from customer service. They did call me but I didn’t answer bc I thought it was spam bc the number wasn’t noticed.”
“Beautiful session with Shea! She immediately connected with my family and brought through their messages beyond my expectations. I’m so grateful to have had this experience and am recommending her to all my friends. Many Blessings 💜”
