“I don't normally write reviews. If something's good I just take it as that's how it should be, if something's bad then I don't waste my time but this was so bad that I felt I had to. The service up to we received our Vax Vacume cleaner was fine, as you would expect from an online order. But once we had a problem with it that was it. I Sent two emails and got no response to either. All I was looking for was help to get it fixed as it was within the warranty and no response what so ever.
I would NEVER uses Thurgo again. There are some great online retailers and Thurgo are not one of them.”
“Ordered expensive earphones in advance of trip. Site indicated the item was in stock and should be received 3-5 days. After the delivery window came and went I contacted Thurgo, who replied a day later that the order was delayed and had not yet even shipped. A reputable company would have let the customer know of the delay immediately. Thurgo does not have any online order tracking system, so you must rely entirely on emails.
There are many alternatives out there -- I will definitely not even consider ordering from Thurgo again.”
