“I played many games from Thumble. They are so much fun. Most of them works perfectly from phone or tablet if you want to switch off for a bit. Although the conga games work better from a computer. They all have a nice background music, the characters are fun.”
“I paid for the game for my kids birthday. I received a mail stating that login instructions and details for game in a separate mail. Despite my reminder email and waiting for more than a week, nothing has been sent. The birthday of my kids has already been celebrated. Thumble Was a fiasco… I got scammed. My attempts to call on the telephone No provided were unanswered.
I got robbed of my money and lost face in front of my wife who expected a surprise got the kids. Poor show!!”
Hi Dhruv,
I was very sorry to hear about your experience and that Thumble didn't meet your expectations during your child's birthday celebration.
However, after carefully reviewing your case, I can confirm that your login details were sent to the email address you provided immediately after your purchase. We also promptly responded to your reminder email. It's possible that our messages landed in your spam or junk folder - something that unfortunately can happen sometimes, depending on email settings.
Importantly, we never received any further communication from you after our initial replies, and you didn't request a refund at any point before posting your review. We offer a full money-back guarantee, and had we known you were still facing issues, we would have been happy to assist you further or arrange a refund immediately.
Upon seeing your review, we processed a full refund without hesitation and reached out again to resolve the matter, but did not receive any response.
We take our service and customer satisfaction seriously. While we're disappointed that your experience wasn't what you hoped for, we also believe it's important to clarify the facts of what happened. We're always happy to make things right when given the opportunity.
Thank you for your understanding, and I wish you and your family the best.
Best regards,
Tim Cooper
Founder
“Such a brilliant idea and a great way to 'unwrap' a different present. I got this for my daughter's 16th birthday and she loved this more than any of her presents! As it was such a success I've also purchased another one for my partner's 50th next month”
“This is genius 👏 rather give your child or relative money this is a fun and challenging way or earning it. I love it you can personalise the game to your needs. I will define use it again.”
