“Spent 16k for a car, payed for 3 services and mot to be carried out.the first was a major service, they did a full service as they said it wasn’t needed, changed a tyre and damaged my wheel and said I done it. Got it inspected by an independent garage and they said it was caused by them fitting the tyre. Hence cancelled all my services with Thurlow Nunn and there is no head office or anyone to complain to.”
“Thurlow Nunn Luton, service (mot department) I have a vehicle under the motability scheme, a lovely silver Astra estate. My car was due it's first mot in early August,I booked the car in July for collection and delivery on 5/7/22 only for the appointment being cancelled the day before because the driver was ill, a new appointment was then arranged for 29/7/22 again for collection and delivery between 8.00am and 12 ,rang on the 27/7/22 to verify appointment and was assured that the booking was viable. Come Fri 29/7/22 no sign of anyone coming to pickup car,contacted dealership at 11.50 to enquire when my car was being picked up, only to be told by the receptionist that the dealership had no Knowledge of the booking,and they would send a driver up soon, very vague. 2.00pm still no sign of driver contacted dealership again spoke to manager who said he would come personally up to our house and collect my car and get the mot required, which he duly did and returned to my drive vacuumed and car washed, thank you.”
