“I would have been grateful for the courtesy of a response to my e-mail, reporting the damaged carton containing the delivery of the leaking floor cleaner which was delivered last week. You do not provide a telephone number to enable personal contact, so my next contact will be by post. Your delivery service is always prompt and the product highly satisfactory, but should you persist in a no-response attitude, I am left with no alternative other than to register my dissatisfaction.”
“Delivery time was the issue we were guaranteed a day and it did not arrive until 24 hours later
which meant I had to drive for an hour and buy the same product. Your courier let you down.
Not sure I would use you again because of this.
“The bag of grout was delivered quickly (two days) but the courier had not seen my delivery instructions that had not been passed on by you. Lucky I was in. The bag was also in a bit of a state suggesting that it had not been store well.”
“Although my delivery did not turn up on the date specified, after a quick phone call to a lovely lady at TileCouture led to a refund on my delivery charge and promise it will be delivered 2 days later, which it did.
“Long time to wait for product,, 7 days and then bit of a problem with the carrier. Great colours.”
Posted 6 years ago
Thanks for the review, all feedback is greatly appreciated.
Sorry to hear you had to wait a little while for these products to arrive.
We aim for 1-3 working days if items are in stock. I can't find any notes attached to your order highlighting the error, i'm really sorry about this.
Hope to do business with you again soon.
“Great service, the delivery was late but support staff were very polite and informative”
Posted 6 years ago
Hi Nisha, Thanks for your review. I must point out, however, that your order was placed at 6:51pm on Monday evening. So as soon as we arrived into the office the next morning we dispatched it on next day delivery and was delivered on Wednesday 26th. On our website our delivery time for this particular product is stated as 1-3 working days therefore this was delivered on time. Hope to deal with you again in the near future. Many Thanks, Anna.