“The sample received took a long time to arrive and didn’t meet my expectations—I needed a sample of terrazzo tile and the tile received was porcelain printed with a (pretty pixelated terrazzo print). The description online didn’t make that clear and when I reached out to customer service, they only confirmed that it was printed without even attempting to fix the issue or suggest an alternative. Will not be shopping from here again.”
We're sorry to hear you're not satisfied with the terrazzo porcelain tiles - we do note in several places on the product page that the material is porcelain. Our team will certainly use your feedback to discuss with our customer support and to see what we can do to clarify the product content on the page.
“Tiles do not look like they do in the pictures...I know there will be variance, but still very different, some designs look like they were "printed" or pasted on the tile.”
Thank you so much for your feedback! It looks like you ordered a wide variety of samples - we'd appreciate any additional information you can give us on which tiles had the 'printed' look so we can gain more insight into the products that didn't meet your expectations.
“The website is fun to browse and the customer service is excellent. Shipping was fast and everything arrived in good shape. If there could be one improvement, I hope it would be the use of corn based packing peanuts that dissolve when wet instead of styrofoam ones that last forever. Thanks tile club!”
“I purchased this tile to cover a glass cabinet in the kitchen and I wanted a color that would complement my light fixtures. Not only did it coordinate, but it was the same tile. The tile came in 12x12 sheets so the light bulb went off and I placed a sheet on the backsplash, these tiles were perfect. My husband and I ordered a few more boxes. We ended up doing the backsplash. I'm very pleased with the quality and the colors match perfectly with my black granite countertop, it picks up the copper flecks that somehow went unnoticed. I wanted something that would look timeless and blend with the existing kitchen without a complete redo. My husband used a glass epoxy grout that reflects the light (and doesn't stain) giving extra luminescence. I would highly recommend”
“Excellent assistance when needed to cancel an order or change an order or report a damaged shipment. Especially good service with timeliness of delivery and accuracy of items in the orders. Worth a try, if you have never ordered from the excellent selections of both trendy tile and timeless classic tile offered at The Tile Club.”
“I have only ordered samples, so far, from The Tile Club but each time I have received the tiles quickly (which is helpful). One order I recently requested didn’t have the splat of gold on it so I requested another one. The next day they responded and sent the sample out, which I received with a few days. Excellent customer service!!!”
“Loved seeing the tile samples! They were so helpful and I cannot stop obsessing over my Japandi Maple slat tile that will be going into a client's powder room as an accent wall! Very cool!”
“Alright, folks, gather 'round and prepare for a tale of tiles, trials, and one desperate attempt at DIY redemption! This story begins 15 years and 1 marriage ago, when I first danced with the DIY devil and tried my hand at tiling. Spoiler alert: It didn't end well.
Fast forward to present day, the stakes are higher and I'm standing on the precipice of a monumental fireplace renovation. I NEED this win. I mean, I've been to the local hardware store, browsed their selection, and let me tell you...if inspiration were a biscuit, their shelves wouldn't sop up gravy.
Then, I found Tile Club and their Chambray tiles. My wife spotted them, eyes lit up, and boom! It was like love at first sight...but with tiles. I grabbed several samples, and folks, these tiles are the bees knees, the cat's pajamas – top notch! Packaging? Spot on! Had me visualizing sipping my hot cocoa by a brand-new, sparkling fireplace in no time.
Now, let's chat about customer service – one call, just ONE, and I had another color option added to my selection. Talk about smooth sailing!
Now, the stage is set. If I manage to install these without making a DIY disaster sequel, I’m pretty sure my fireplace is going to look smokin' hot (pun intended) and the marriage will stay as rock solid as, well... a tile. Wish me luck, pals!”
“Tile Club's Groove Laurel Deco Gloss subway tiles have totally exceeded my expectations. They've not only added a touch of class to my home, but also a unique vibe that's hard to miss.
I was taken aback by the quality of the tiles the moment I opened the box. Each tile, with its groovy design and rich laurel color, showcases a lot of careful craftsmanship. They manage to strike this cool balance between a natural, earthy look and a chic, modern style. The glossy finish makes each tile shine so beautifully and my newly tiled backsplash is now the centerpiece of my kitchen.
Now, let's talk about how practical these tiles are. They fit perfectly in my kitchen's backsplash area, and it's transformed cooking into a whole new experience. Plus, these tiles are built to last. They hold up really well against water, heat, and cleaning products, without losing any of their shine or vibrant color.
I've also got to give a shout-out to Tile Club's customer service. The team was super helpful and professional, guiding me to choose just the right tiles for my home. The delivery was quick and all tiles arrived in perfect condition, thanks to their secure packaging. I'd wholeheartedly recommend Tile Club to anyone wanting to bring some elegance into their space.”
“I found the perfect tile at Tile Club! I was quickly sent a sample so I could verify what I was looking for to finish my basement. My full order arrived quickly and not a single tile was damaged and packaged perfectly. I will upload photos one installed in my kitchenette and wine room. Truly happy with my experience!”
