Tile Club have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
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Very positive ordering experience. I love the tile itself and the quick delivery. My only issue (and why this review is 4 stars instead of 5) is the price of shipping. We only ordered 5 boxes but the shipping was more expensive than the tile itself!!!
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- Anonymous
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I just ordered a sample. It was simple, fast, tiles are nice. Severely disappointed that price jumped $2 a sq ft in the week since I got sample. Lovely tile, but was already pushing my budget. Now, it's only a maybe to buy here. I'll have to look for more reasonable options. $20 a sq ft?!?
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- Anonymous
“
Great...
Great tile for a great price. Customer service was outstanding sending me a extra box of tile along with 30 pencils trim pieces...😎
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- Langdon K
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Easy and fast delivery
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- Lesley R
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We ordered about 40sq ft of tile and had approx 3-5% breakage on delivery, far less than expected.
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- Jacob H
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Received what I ordered and with quick delivery
Thanks
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- Marvin H
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The last batch of tiles was beautiful, but when I returned several boxes of other tiles that didn't go with my decor, Tile Club drastically shortchanged me on the refund, with no explanation. I've reached out to them 3 times for a correction, but they've ghosted me. NOT acceptable.
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- Anonymous
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Ordered 3 tile samples and only received 2. The packing list mentioned one being on back order but the company never reached out to notify me or offer a refund on the sample I never received. If that’s how it goes ordering a sample, I can’t imagine placing a full order here.
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- Dustin H
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Horrible!!! I ordered two samples. The package arrived. No tiles... wrote a complaint then they only sent one of the two tiles. I then just asked for a refund. Very incompetent company. Why would I want to order a full supply of tiles if they cant even send a sample.
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- Shannon H
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Love the tile selection and the size options. didn't love that it come from 3 different vendors or that they came with some broken. customer service was a joke at first and then a saving grace of refund for the broken tile and some kind words.
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- Melisa B
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The tiles we exactly as pictured. Our installer ran short and your team was able to get the additional tiles out same day for next day delevery . Great customer service and great product !
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- James A
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Very fast shipping and prompt service. I made a mistake placing the order online, called them the next day they corrected it and got my order shipped out within 24 hours
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- Michael G
