Tile Club Reviews

“ Excellent. They had what I wanted at a fair price. ”

“ The Tile Club was great. The sample I ordered was beautiful. The color wouldn't work where I was wanting to use it. However, the sample was so nice that I started looking to see if I could use it somewhere else. I will not hesitate to check the Tile Shop for any future tile needs. The price was on the upper end of what I would pay, but the quality was really nice. Also, the sample was not a full 12x12 tile. ”

“ Great price and quick delivery of sample ”

“ High quality tile and delivery was great. ”

“ Its a good tile. Fast delivery, very good service! ”

“ The glass tiles I ordered were beautiful and the delivery was within the week. These tiles are like the ones 25 years ago—perfect. Other companies sell these but they are scratched, chipped or with some other defect. ”

“ I have left msgs Called but no one returns the phone call ”

“ Very unclear as to actual tile size - could not use material I ordered, requested a refund. But between re-stocking fees and having to cover return shipping on my own I netted about $6 on a $35 order, that I incidentally paid an extra $23 to expedite shipping which actually took more than 4 days. When ordering from Tile Club MAKE ABSOLUTELY CERTAIN you're getting exactly what you expect. ”

“ I did not receive part of my order-an invoice stamped back ordered for one of my tiles but no refund or communication as to when tile will be fulfilled. ”

“ Nice tiles. Terrible delivery and policies that treat customers like cheats. I ordered $14K of tiles. Approximately 2,000 lb. Delivery is CURBSIDE ONLY and by a third party which I now see has terrible customer reviews on Yelp and Google. Even though they can easily deliver it in a more convenient location, they won't. Tile Club left the tiles in the road blocking our drive. Forcing us to carry the tiles into the garage one box at a time. Some of the boxes were open under the shrink wrap which meant they were spilling out on the road when we tried to take them inside. I ordered tiles from several other companies, none of which had an issue delivering the tiles to our garage with their palette jacks. I called the company to complain and was told I'd get a callback. Nothing yet. Check the policies. They are unreasonable. You have only 72 hours to report broken tiles. Other companies give you 30-90 days. Do I want to spend my time opening ~60 boxes of tiles to check them and then closing them back up so they can be stored out of the way until install. No. No I don't. I ordered samples three times, delivery was fast but twice there were missing samples I was charged for. Why don't they automatically refund you for samples they can't provide rather than making customers call them to resolve the situation? ”

“ Its a good tile. Fast delivery, very good service! ”

“ Tile Club made it super easy to find what we wanted and place the order. Customer Service was exceptional! ”

“ Great service and beautiful selection. They shipped samples quickly. ”