Tile Club Reviews

“ Very positive ordering experience. I love the tile itself and the quick delivery. My only issue (and why this review is 4 stars instead of 5) is the price of shipping. We only ordered 5 boxes but the shipping was more expensive than the tile itself!!! ”

“ I just ordered a sample. It was simple, fast, tiles are nice. Severely disappointed that price jumped $2 a sq ft in the week since I got sample. Lovely tile, but was already pushing my budget. Now, it's only a maybe to buy here. I'll have to look for more reasonable options. $20 a sq ft?!? ”

“ Great... Great tile for a great price. Customer service was outstanding sending me a extra box of tile along with 30 pencils trim pieces...😎 ”

“ Another thing that impressed us was how fast our pallet with 400lbs of tile arrived in Florida from their California warehouse! Less than a week, with tracking notices along the way and a smooth delivery in perfect condition. ”

“ This is the easiest ordering ever! And super quick delivery... ”

“ Only ordered a sample, received fast delivery but sample too small for me to get an idea of how it would look in a large area. ”

“ Nice tiles. Terrible delivery and policies that treat customers like cheats. I ordered $14K of tiles. Approximately 2,000 lb. Delivery is CURBSIDE ONLY and by a third party which I now see has terrible customer reviews on Yelp and Google. Even though they can easily deliver it in a more convenient location, they won't. Tile Club left the tiles in the road blocking our drive. Forcing us to carry the tiles into the garage one box at a time. Some of the boxes were open under the shrink wrap which meant they were spilling out on the road when we tried to take them inside. I ordered tiles from several other companies, none of which had an issue delivering the tiles to our garage with their palette jacks. I called the company to complain and was told I'd get a callback. Nothing yet. Check the policies. They are unreasonable. You have only 72 hours to report broken tiles. Other companies give you 30-90 days. Do I want to spend my time opening ~60 boxes of tiles to check them and then closing them back up so they can be stored out of the way until install. No. No I don't. I ordered samples three times, delivery was fast but twice there were missing samples I was charged for. Why don't they automatically refund you for samples they can't provide rather than making customers call them to resolve the situation? ”

“ The last batch of tiles was beautiful, but when I returned several boxes of other tiles that didn't go with my decor, Tile Club drastically shortchanged me on the refund, with no explanation. I've reached out to them 3 times for a correction, but they've ghosted me. NOT acceptable. ”

“ Ordered 3 tile samples and only received 2. The packing list mentioned one being on back order but the company never reached out to notify me or offer a refund on the sample I never received. If that’s how it goes ordering a sample, I can’t imagine placing a full order here. ”

“ I had great service, my sample came damaged but it was replaced with a new tile in my order. I totally love the tile!!! ”

“ Better than ordering, is that Vicki from the Houston, TX Tile Club contacted me and asked me if I needed help choosing tile or designing. We met online and she was super helpful. I've ordered my samples to confirm, but when I build my house, my tile will come from Tile Club because of Vicki. Personal service like that is so uncommon! ”

“ Incredibly positive. My samples and actual tile order arrived well packaged. Customer service was quick to respond when my package was lost during shipment. Making contact with customer service was cumbersome but they were excellent once we were in touch. ”