Tile Club Reviews

“ Great price and quick delivery of sample ”

“ Very positive ordering experience. I love the tile itself and the quick delivery. My only issue (and why this review is 4 stars instead of 5) is the price of shipping. We only ordered 5 boxes but the shipping was more expensive than the tile itself!!! ”

“ I just ordered a sample. It was simple, fast, tiles are nice. Severely disappointed that price jumped $2 a sq ft in the week since I got sample. Lovely tile, but was already pushing my budget. Now, it's only a maybe to buy here. I'll have to look for more reasonable options. $20 a sq ft?!? ”

“ Great samples! Quick delivery! ”

“ Easy to work with, prompt delivery, everything arrrived as expected ”

“ Quick delivery. Since they vary in color I just wish I got more than one tile though. ”

“ Very unclear as to actual tile size - could not use material I ordered, requested a refund. But between re-stocking fees and having to cover return shipping on my own I netted about $6 on a $35 order, that I incidentally paid an extra $23 to expedite shipping which actually took more than 4 days. When ordering from Tile Club MAKE ABSOLUTELY CERTAIN you're getting exactly what you expect. ”

“ I did not receive part of my order-an invoice stamped back ordered for one of my tiles but no refund or communication as to when tile will be fulfilled. ”

“ Nice tiles. Terrible delivery and policies that treat customers like cheats. I ordered $14K of tiles. Approximately 2,000 lb. Delivery is CURBSIDE ONLY and by a third party which I now see has terrible customer reviews on Yelp and Google. Even though they can easily deliver it in a more convenient location, they won't. Tile Club left the tiles in the road blocking our drive. Forcing us to carry the tiles into the garage one box at a time. Some of the boxes were open under the shrink wrap which meant they were spilling out on the road when we tried to take them inside. I ordered tiles from several other companies, none of which had an issue delivering the tiles to our garage with their palette jacks. I called the company to complain and was told I'd get a callback. Nothing yet. Check the policies. They are unreasonable. You have only 72 hours to report broken tiles. Other companies give you 30-90 days. Do I want to spend my time opening ~60 boxes of tiles to check them and then closing them back up so they can be stored out of the way until install. No. No I don't. I ordered samples three times, delivery was fast but twice there were missing samples I was charged for. Why don't they automatically refund you for samples they can't provide rather than making customers call them to resolve the situation? ”

“ I’m pleasantly surprised by the level of service I got from Tile Club. My sample order got lost by FedEx in transit. I reached out to company’s representative via chat and they expedited replacement right away. I loved the tile I chose - will be ordering soon. ”

“ I ordered a small number of tiles to see what would work with my project. The tiles are very high-quality and exactly as advertised. Shipping was incredibly fast and efficient. I highly recommend Tile Club for both product and customer service. ”

“ Customer service was terrific. The tiles are gorgeous. Hoping to install this weekend. ”