Tile Club have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
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I just ordered a sample. It was simple, fast, tiles are nice. Severely disappointed that price jumped $2 a sq ft in the week since I got sample. Lovely tile, but was already pushing my budget. Now, it's only a maybe to buy here. I'll have to look for more reasonable options. $20 a sq ft?!?
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- Anonymous
“
Great...
Great tile for a great price. Customer service was outstanding sending me a extra box of tile along with 30 pencils trim pieces...😎
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- Langdon K
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Tile Club is easy. It starts with the ease of the site to the options. You can order almost any tile at a reasonable price. Delivery was prompt. I recommend it most highly!
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- Cristina C
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Brittany was an absolute pleasure to work with. I had a number of questions and she was patient, knowledgeable, and helpful throughout the process.
Delivery was ahead of schedule and everything went very smoothly. I recommend Tile Club and Brittany wholeheartedly.
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- Susan P
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I received prompt delivery of my requested samples. All very well wrapped.
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- Margaret G
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Easy to order and timely delivery
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- Julie B
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The last batch of tiles was beautiful, but when I returned several boxes of other tiles that didn't go with my decor, Tile Club drastically shortchanged me on the refund, with no explanation. I've reached out to them 3 times for a correction, but they've ghosted me. NOT acceptable.
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- Anonymous
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Ordered 3 tile samples and only received 2. The packing list mentioned one being on back order but the company never reached out to notify me or offer a refund on the sample I never received. If that’s how it goes ordering a sample, I can’t imagine placing a full order here.
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- Dustin H
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Horrible!!! I ordered two samples. The package arrived. No tiles... wrote a complaint then they only sent one of the two tiles. I then just asked for a refund. Very incompetent company. Why would I want to order a full supply of tiles if they cant even send a sample.
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- Shannon H
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Very fast shipping and prompt service. I made a mistake placing the order online, called them the next day they corrected it and got my order shipped out within 24 hours
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- Michael G
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The Tile itself is great quality! The customer service especially Brittany is top knotch. She really helped me and put me at ease with such a large purchase. She was very informational and shipping was fast! Definitly buying again from Tile Club. Actually just did!
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- Kelly S
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I love Tile Club and I will order from them again. The order process was easy, the tile is beautiful, and their customer service was quick and very easy.
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- Terri K
