Tile Club Reviews

“ Very positive ordering experience. I love the tile itself and the quick delivery. My only issue (and why this review is 4 stars instead of 5) is the price of shipping. We only ordered 5 boxes but the shipping was more expensive than the tile itself!!! ”

“ I just ordered a sample. It was simple, fast, tiles are nice. Severely disappointed that price jumped $2 a sq ft in the week since I got sample. Lovely tile, but was already pushing my budget. Now, it's only a maybe to buy here. I'll have to look for more reasonable options. $20 a sq ft?!? ”

“ Great... Great tile for a great price. Customer service was outstanding sending me a extra box of tile along with 30 pencils trim pieces...😎 ”

“ The delivery was on the exact date I was given. ”

“ Easy to order, quick delivery and packaged well, not one broken tile! This tile is beautiful!!! ”

“ Professional, accommodating and not one tile was broken upon delivery! My kitchen backsplash is amazing ”

“ I did not receive part of my order-an invoice stamped back ordered for one of my tiles but no refund or communication as to when tile will be fulfilled. ”

“ Nice tiles. Terrible delivery and policies that treat customers like cheats. I ordered $14K of tiles. Approximately 2,000 lb. Delivery is CURBSIDE ONLY and by a third party which I now see has terrible customer reviews on Yelp and Google. Even though they can easily deliver it in a more convenient location, they won't. Tile Club left the tiles in the road blocking our drive. Forcing us to carry the tiles into the garage one box at a time. Some of the boxes were open under the shrink wrap which meant they were spilling out on the road when we tried to take them inside. I ordered tiles from several other companies, none of which had an issue delivering the tiles to our garage with their palette jacks. I called the company to complain and was told I'd get a callback. Nothing yet. Check the policies. They are unreasonable. You have only 72 hours to report broken tiles. Other companies give you 30-90 days. Do I want to spend my time opening ~60 boxes of tiles to check them and then closing them back up so they can be stored out of the way until install. No. No I don't. I ordered samples three times, delivery was fast but twice there were missing samples I was charged for. Why don't they automatically refund you for samples they can't provide rather than making customers call them to resolve the situation? ”

“ The last batch of tiles was beautiful, but when I returned several boxes of other tiles that didn't go with my decor, Tile Club drastically shortchanged me on the refund, with no explanation. I've reached out to them 3 times for a correction, but they've ghosted me. NOT acceptable. ”

“ But- two of my shipments had broken tile- it cost a fortune to return tile and customer service seriously lacks. ”

“ Excellent service. ”

“ Fantastic. Great customer service. ”