Login
Start Free Trial Are you a business? Click Here

Tile Club Reviews

4.6 Rating 562 Reviews
A
Happiness Grade
Read Tile Club Reviews
Visit Website

Phone:

8338453252

Email:

marketing@tileclub.com

A

Customer Service - Good

92.86%
Industry Average
Tile Club has a great selection, competitve pricing, an easy-to-use website, and quick shipping. Appreciated the service they provided us!
posted 1 week ago - Joe H
Great selection and customer service. Shipping, not so great. Vanity arrived from different sites and transport company misidentified it as tile, not a vanity. Consequently I refused the order because my tile has already arrived. Customer service went above expectations and resolved delivery. Love the vanity but it is a lighter color than expected.
posted 1 week ago - Barbara P
Tile Club customer service was great! I needed help on how much tile I needed to order for my kitchen backsplash and she was very helpful and knowledgeable.
posted 3 weeks ago - Pat J
I had great service, my sample came damaged but it was replaced with a new tile in my order. I totally love the tile!!!
posted 2 months ago - Lynne R
Better than ordering, is that Vicki from the Houston, TX Tile Club contacted me and asked me if I needed help choosing tile or designing. We met online and she was super helpful. I've ordered my samples to confirm, but when I build my house, my tile will come from Tile Club because of Vicki. Personal service like that is so uncommon!
posted 2 months ago - Julia C
Incredibly positive. My samples and actual tile order arrived well packaged. Customer service was quick to respond when my package was lost during shipment. Making contact with customer service was cumbersome but they were excellent once we were in touch.
posted 2 months ago - Abigail M
Great service
posted 3 months ago - Anonymous
excellent service
posted 3 months ago - Tabitha D
Love the tile selection and the size options. didn't love that it come from 3 different vendors or that they came with some broken. customer service was a joke at first and then a saving grace of refund for the broken tile and some kind words.
posted 3 months ago - Melisa B
The tiles we exactly as pictured. Our installer ran short and your team was able to get the additional tiles out same day for next day delevery . Great customer service and great product !
posted 3 months ago - James A