Tile Club Reviews

“ Nice tiles. Terrible delivery and policies that treat customers like cheats. I ordered $14K of tiles. Approximately 2,000 lb. Delivery is CURBSIDE ONLY and by a third party which I now see has terrible customer reviews on Yelp and Google. Even though they can easily deliver it in a more convenient location, they won't. Tile Club left the tiles in the road blocking our drive. Forcing us to carry the tiles into the garage one box at a time. Some of the boxes were open under the shrink wrap which meant they were spilling out on the road when we tried to take them inside. I ordered tiles from several other companies, none of which had an issue delivering the tiles to our garage with their palette jacks. I called the company to complain and was told I'd get a callback. Nothing yet. Check the policies. They are unreasonable. You have only 72 hours to report broken tiles. Other companies give you 30-90 days. Do I want to spend my time opening ~60 boxes of tiles to check them and then closing them back up so they can be stored out of the way until install. No. No I don't. I ordered samples three times, delivery was fast but twice there were missing samples I was charged for. Why don't they automatically refund you for samples they can't provide rather than making customers call them to resolve the situation? ”

“ The last batch of tiles was beautiful, but when I returned several boxes of other tiles that didn't go with my decor, Tile Club drastically shortchanged me on the refund, with no explanation. I've reached out to them 3 times for a correction, but they've ghosted me. NOT acceptable. ”

“ Ordered 3 tile samples and only received 2. The packing list mentioned one being on back order but the company never reached out to notify me or offer a refund on the sample I never received. If that’s how it goes ordering a sample, I can’t imagine placing a full order here. ”

“ Horrible!!! I ordered two samples. The package arrived. No tiles... wrote a complaint then they only sent one of the two tiles. I then just asked for a refund. Very incompetent company. Why would I want to order a full supply of tiles if they cant even send a sample. ”

“ I never received the sample tiles that I ordered. They were lost in shipping by FedEx. I did request and received a full refund from PayPal. But I also emailed Tile Club to ley them know I didn't receive the samples but never received a reply! ”