Tilers Gear Reviews

Name: Tilers Gear
Address: Teardrop Centre, London Rd, Swanley, United Kingdom
Rating: 4.48

4.5 Rating 263 Reviews

87 %

of reviewers recommend Tilers Gear

4.5

Based on 263 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Tilers Gear 2 star review on 1st September 2023

Alain B

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products good price excellent quality and service.”

Helpful Report

Posted 10 hours ago

“Great prices and fast delivery 👏👏👏”

Helpful Report

Posted 1 day ago

“Fast delivery, good price and great service when our parcel went missing (delivered to wrong address and signed for by DX). They answered the phone and replaced the item which arrived the next day.”

Helpful Report

Posted 2 days ago

“Mixed experience. Description of an item I was looking to buy on line was confusing with almost every dimension missing or incorrect. Tried to resolve with on line messaging but that didn't really work. So old fashioned way I spoke to some one. Call answer promptly but no resolution. Advised to submit email to tech department. Very quick response and matter resolved. So I was able to purchased the exact item which came very quickly. Now a company can't be judged on things going right but how they respond to things going wrong. Tilers gear responded at every stage promptly and curiously. This just offers confidence when spending your money, especially on line. So five star not for things going right but how they responded to an issue. I don't think the issue was due to any failure on their part just circumstances but they were responsible for it's resolution and they offered a fiver star resolution. I have to say p&p was steep but the trim I ordered was well packed to protect it and arrived quickly.”

Helpful Report

Posted 6 days ago

“Great pricing . Prompt next day delivery . Will definitely use again .”

Helpful Report

Posted 1 week ago

“Never used before but price was amazing and delivered really quickly, have used it even opened yet, but so far so good”

Helpful Report

Posted 2 weeks ago

“Amazingly fast delivery and competitive prices. Thankyou !”

Helpful Report

Posted 3 weeks ago

“First class service thank you arrive before noon always appreciate your efficiency.”

Helpful Report

Posted 3 weeks ago

“Always good prices and easy to access materials”

Helpful Report

Posted 3 weeks ago

“quick service and exactly what i ordered”

Helpful Report

Posted 3 weeks ago

“Good communication, fast delivery, competitive pricing”

Helpful Report

Posted 3 weeks ago

“This place is excellent👌. Very easy to place orders and competitive prices..”

Helpful Report

Posted 3 weeks ago

“Fast delivery great prices can’t ask for better”

Helpful Report

Posted 1 month ago

“Half my items never arrived and I tried to contact them on email, telephone and got no response with Regarding my items delivery but nothing. Really disappointed with the company,”

Helpful Report

Posted 1 month ago

Hi Alain, We are sorry that this happened with your order, unfortunately our teams do not work across weekends. As discussed it wasn't communicated by the supplier that the box quantities had changed. We believe that this issue has now been resolved and replacement boards were sent out for the missing quantities first thing Monday. Thank you, The Tilers Gear Team

Posted 1 month ago

“Never ordered from this company before, but they had a good price for what I was looking for. Bought some flexible tile trim - unexpectedly got it next day! Great service, and at a good price.”

Helpful Report

Posted 1 month ago

“Excellent service, great comms, a pleaseure”

Helpful Report

Posted 1 month ago

“Price of item fine but postage a bit high”

Helpful Report

Posted 1 month ago

Hi Alan, Thank you for your feedback, due to our external courier and increasing costs we have had to unfortunately increase our delivery costs. However, we are currently looking into offering alternative delivery options. Thank you, The Tilers Gear Team

Posted 1 month ago

“Excellent service will use again”

Helpful Report

Posted 1 month ago

“Items packed well and came on time. Very happy!”

Helpful Report

Posted 1 month ago

“Excellent service received!Fast delivery, good quality and price.”

Helpful Report

Posted 1 month ago

Tilers Gear is rated 4.5 based on 263 reviews