Timber and Canvas (Closed Company) Reviews

Name: Timber and Canvas (Closed Company)
Rating: 4.58

4.6 Rating 45 Reviews

91 %

of reviewers recommend Timber and Canvas (Closed Company)

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4.6

Based on 45 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We supplied flooring to Timber and Canvas for an event in May 2019. The flooring hire was paid for just after the event after some chasing, but when our team collected the flooring several of the floorboards had been cut shorter or had corners rounded off or large holes cut into them. These amendments had been made purposefully and no permission was sought by the firm to do so. We have been waiting for payment to cover the repair/replacement of these boards since the beginning of June and for the first three months sent intermittent emails and made intermittent calls. Jude, who I believe is one of the business owners, last answered the phone to me several weeks ago and promised payment of our invoice by the end of that week - that payment never came. They have never queried the validity of the invoice so can only assume they do not have the means or the inclination to pay. I have been phoning Jude's mobile phone and all of the offices, using all of the options for sales/accounts/etc, on an almost daily basis for the last two months and no one is answering - ever. I have tried phoning from different phones in case my mobile was blocked/blacklisted. I can live without what was a relatively small amount of money (less than £400) and I would not normally post on review sites but I have found the lack of communication or compromise from Timber and Canvas unacceptable. I understand cash flow problems, queries of invoices, staff making pressurised decisions to do things that will need paid for later - all of those things are part and parcel of our industry - but even if they offered me £30 a week for the next 12 weeks I would take that. Mark is right in saying that non-communication exacerbates a problem, it doesn't make it go away.”

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Posted 4 years ago

“Jodie & Martins Wedding was just remarkable”

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Posted 7 years ago

“Ghosted by Timber & Canvas... The problems started the day before my wedding. The tipi we were using for our ceremony was involved in a collision - thankfully no one was injured - but we had to change our plans for the ceremony at the last minute. Timber and Canvas looked to get an alternative tipi to us, but the founder of T&C (who was involved in the collision) advised that he couldn’t guarantee the new tipi would be set up in time, and he worried about his team working on the build overnight. So we decided - mutually - to move the ceremony to another space and for the tipi part of our package to be refunded. That was over five months ago, and we are still owed almost £2000. Whilst half of the refund was eventually received (after two months of chasing), countless emails have since been ignored about the remaining £2k. We were promised a “schedule for the rest of the refund” in September. This never materialised. We were promised they would be “scheduling payments on a weekly basic” in October. These never materialised. It has now been over two months since I have heard anything from Timber & Canvas, and countless emails and voicemails have gone unreturned. I have emailed the owner of Timber and Canvas - who was on site and understood the situation - several times, and he hasn’t even had the courtesy to acknowledge my emails. The final straw was in Decemeber, when I commented on a Timber & Canvas Instagram post in a last-ditch attempt to get them to respond to me. My comment was deleted within 30-minutes, and weeks later I have still heard nothing. It’s nice to see they’re happy to promote themselves a positive light, yet couldn’t care less about the horrendous experience of an existing customer. It isn’t just about the money. If at any point I was given a valid reason for the delay, and was kept up to date, I would be patient and understanding. But instead they have buried their heads in the sand and hoped I would go away. They were quick to take my money, but have ghosted me now I am owed some of it back. We spent many thousands of pounds with T&C, and this how they decided to treat us. Timber & Canvas claim to pride themselves on fantastic customer service. But over the last five months I have seen none. Some advice if they would care to listen - ignoring a customer does not make the problem go away, it exacerbates it. And you have now tarnished the memory of my wedding day. Nice one Timber and Canvas.”

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Posted 4 years ago

“We liked the fact we could book a package with Timber and Canvas and know exactly what we would be paying unlike many other companies where everything seemed to be an extra add on. From our initial contact the team were very helpful and answered all our queries with helpful suggestions. We had a pre-site visit which put us at ease knowing our chosen layout would work for us. On the day of set up (and take down) the guys were amazing very polite and did everything we asked. The Tipi's looked absolutely amazing and certainly had the wow factor when our guests arrived! We would definitely recommend these guys to everyone. Professional service and really friendly at a competitive price too.”

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Posted 6 years ago

“I don't even know where to start with this incredible company. I came across Timber and Canvas when I was searching for unique wedding venues, and well... the tipi's couldn't have encapsulated my vision more if they tried! I then started to get quotes back from different companies - as you do! It began to look like a tipi wedding wasn't going to be possible, until I got my quote back from Timber & Canvas. Not only were they the most professional/personable looking company, but they were the cheapest! The absolute dream for a bride with big dreams and a smaller budget! So, I got in touch with the team, who just took my vision and ran with it. Made it perfect. Gave me ideas and inspiration I didn't even know I wanted, but on the day, I wouldn't have been without, it's such a pleasure to have a team care about your day in such a personalised way. I was probably a nightmare customer and as many brides do, I wanted everything to be perfect - they absolutely delivered, and they did so with smiles, ease and enthusiasm. When you're organising what you want to be the perfect day - it really helps to have suppliers that are on board with your ideas and get just as excited as you do! Not only that, but as a side note - a few months before our wedding, I lost my brother unexpectedly. Now, I wasn't in contact for a while and just sent an apology email explaining the situation... a few days later, I got a delivery of flowers at my door. I know, it's only a small thing - but you tell me how many of your suppliers would do something that meaningful and thoughtful to you as a client? So - to cut a long review short. Timber and Canvas, you are an outstanding company. From enquiry to delivery, set up and take down, table plans and furniture hire, you truly excel yourselves and are totally and utterly wonderful people. It would be an absolute pleasure to hire you for any future events I have, and I will be dishing out recommendations left, right and centre! Massive love & thanks, Erin & Ben”

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Posted 6 years ago

“I used Timber & canvas Tipi for my daughters 1st birthday party in January and I can't recommend them enough. So easy to deal with from start to finish and the tipi looked stunning. I first sent out for quotation to 5 different tipi companies and only 2 replied and from the first time speaking to Jude I had made up my mind. Their advice on heating internal mood lighting and décor was spot on as it completely transformed how the tipi looked in the evening. I have had marquee parties in the past and was a little sceptical at first as I wasn’t sure if it would be big enough for 200 people, size was perfect I don’t think I would have marquee again. I stood by the door as guest walked in every signal person was like WOW! Their staff were very professional, pleasant and courteous when building and dismantling. I would certainly use them again in the future. Thank you so much Jude and staff for all your help. I will forward the photos and the drone footage in the next couple of days”

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Posted 7 years ago

“Highly recommend Timber & Canvas, a fabulous way to create a gorgeous venue for my daughter's wedding - thank you so much.”

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Posted 7 years ago

“The tipis were simply spectacular!! They were the central focus point of the whole wedding reception & it was wonderful how being able to make individual touches made them so personal for Jodie & Martin. It was also amazing to sit round a fire with a drink & chat to friends at the end of the night. Thanks Jude & Marty x”

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Posted 7 years ago

“These guys did my nieces wedding .. very efficient service in both putting up the tents and on the dismantling. The tents give you freedom of choice and lots of space. Once decorated it looked amazing! Well done guys!”

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Posted 7 years ago

Timber and Canvas (Closed Company) is rated 4.6 based on 45 reviews