“I had my first session and all was OK. She really didn’t understand what I was looking for, but I did like a couple of the pants that she recommended so I was going to purchase them. At the checkout, I noticed that there was sales tax and shipping. Each item was under $100. I live in Minnesota. Sales tax on clothing does not exist in Minnesota unless you are buying an item that is $100 or more. Also, they want to charge $13 for shipping when one is spending over $100 with the company Which I think is outrageous! I communicated with a representative named Amber. They agreed to cancel my membership going forward, but they would not give me the sign up fee back. I told them why I was leaving and that I was not leaving for personal reasons. I was leaving due to the shipping charges and the sales tax. It is illegal to charge sales tax when sales tax is not applicable, but they told me that they purchased their clothing through a third party retailer. And? I don’t understand because charging sales tax has nothing to do with a third-party vendor unless that vendor is charging them sales tax in the state that they’re in and they are trying to recoup that cost which AGAIN, is ILLEGAL. It’s still not legal to charge me sales tax on clothing. And also worth noting is that there is no mention of shipping charges anywhere on their website or their advertising which feels like a huge bait and switch to me. And just an FYI… If you are unhappy because the clothing you received was subpar… They don’t refund for that. They consider that “personal reasons” and therefore, does not fall under their moneyback policy. I have that in the email communication from Amber. So they don’t give you your money back if the item they sold you was cheaply made. Interesting.”
“Had one appointment with a “stylist.” Kept one piece of clothing, jewelry and purse. Pants were way too big and a foot too long. Made second appointment with a stylist and no one contacted me. Contacted “Customer Support.” They scheduled a make-up appointment for the one missed. No one contacted me. Contact them again. Made a second make-up appointment. No one contacted me. I asked to speak to a human. Based on responses to emails, I suspect “Customer Support” is AI or doesn’t speak English. When asking for specifics for an appointment, didn’t seem to understand that I was flexible on time and days. When given time and date, would ask for time zone even though I had already given that information. I just cancelled my subscription. We’ll see if I have any hassles with that.”
Dear Karen!
We’re very sorry to hear about your experience with missed appointments and difficulties reaching support. This is not the level of service we want our clients to receive, and we completely understand your frustration. Please check your Inbox/Spam folder (letter from customer.care@title-outfits.com) with your details so our team can review your case directly and ensure your cancellation is processed smoothly without further issues. Your feedback about communication and scheduling is extremely important, and we’ll use it to improve how we serve clients moving forward. Thank you for sharing your experience with us.
