“I ordered the GT2 driver and left the plastic on the face. I hit the driver a total of 3 times with the plastic on the face. I have had the driver exactly a week now and I tried to return it. Chase at Titelist was rude and I explained I have all my other equipment is brand new with Titleist. I even bought the $400 bag. I told him he would lose a customer for life and he didn't care. Now I know why all my golf friends told me to go with Srixon. I will talk everyone out of Titleist at the golf club I am a member at. This is so wrong of Titleist to do.”
“I just received my new Studio Style Fastback OC putter after waiting 6 weeks for delivery. I wanted to put into play and on the first hole I noticed something odd about the way it sat on the ground. i was playing with our head pro and showed him and he figured out the grip was at least 5-10degrees crooked - he tried to straighten it no avail, so we had to tear the Scotty Cameron Grip off and replace it with another brand.
I emailed Titleist customer service to see if they would send me a new grip again only hours after receiving the package - and was told i needed a picture of it (which is logical) but it never occurred to me to take one. I spend thousands of dollars with Titleist every year ($4k with them this year alone) and always get the new models when they come out - Titleist makes great equipment and I've never returned anything to them. Just shocking that customer service is so ridged on a grip, i asked them to check my account to see my order patterns - apparently being a good honest customer doesn't matter.
Very disappointing”
“I ordered four dozen golf balls under the annual promotion
because they explained the order might take up to a month to be shipped. I asked the address changed from my Florida home to my New Jersey home.
I have multiple emails, saying that the order will be delivered to my New Jersey home yet today it was delivered to Florida
The customer service explanation makes no sense. They basically said well it doesn’t really matter what the address on the email says.
I will never purchase through this program again. Do not use their website. Go to a golf store and wait for a promotion or get it from your home club.”
“I eagerly purchased the new Titleist GT2 driver the moment it hit the market, excited to test out what promised to be a game-changer on the course. However, I can’t speak to the quality of the product itself—because, despite my enthusiasm, it still hasn’t arrived.
What I can comment on is the abysmal customer service experience Titleist has provided. From the start, I encountered phone operators who seemed more interested in securing a sale than offering any meaningful assistance. Their apathy was evident, leaving me feeling more like a transaction than a valued customer.
To add insult to injury, I opted for express two-day shipping, shelling out an additional $15 for the convenience. Yet, I was dismayed to learn that my club was shipped on the 22nd, with an expected delivery date of the 26th—a far cry from what “express” should mean. When I reached out to Titleist for clarification, I was met with indifference and told that the delay was entirely FedEx’s responsibility. Apparently, FedEx doesn’t deliver on weekends, but Titleist didn’t seem concerned about that little detail when taking my money.
If you’re in the market for excellent customer service, I’d advise steering clear of Titleist. Their lack of concern for their customers is as glaring as their inability to meet even the most basic expectations.”
“The Titleist Pro v is the best ball available, as their research department is able to offer upgrades every year. A ball suitable for amateur and professional alike.”
