“I eagerly purchased the new Titleist GT2 driver the moment it hit the market, excited to test out what promised to be a game-changer on the course. However, I can’t speak to the quality of the product itself—because, despite my enthusiasm, it still hasn’t arrived.
What I can comment on is the abysmal customer service experience Titleist has provided. From the start, I encountered phone operators who seemed more interested in securing a sale than offering any meaningful assistance. Their apathy was evident, leaving me feeling more like a transaction than a valued customer.
To add insult to injury, I opted for express two-day shipping, shelling out an additional $15 for the convenience. Yet, I was dismayed to learn that my club was shipped on the 22nd, with an expected delivery date of the 26th—a far cry from what “express” should mean. When I reached out to Titleist for clarification, I was met with indifference and told that the delay was entirely FedEx’s responsibility. Apparently, FedEx doesn’t deliver on weekends, but Titleist didn’t seem concerned about that little detail when taking my money.
If you’re in the market for excellent customer service, I’d advise steering clear of Titleist. Their lack of concern for their customers is as glaring as their inability to meet even the most basic expectations.”
“The Titleist Pro v is the best ball available, as their research department is able to offer upgrades every year. A ball suitable for amateur and professional alike.”
