tjcuk.co.uk have a Customer Happiness Grade of F. Customers are happy with their delivery but are unhappy with their returns process and refunds.
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Ordered a rhapsody tanzanite solitaire ring. When it arrived I was absolutely shocked. The colour is amazing and it is everything they said it would be. Before taking the tags off I took it to my jewellers to be valued. I paid £1699 and the ring was valued at £2500. The only Criticism I have is the delivery time
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- Audrey
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So I bought my mam a bracelet for her birthday in November in under the 30 days the bracelets literally just fell apart one of the links just came apart that's right the links not the clasps, contacted them said they were going to send me a returns label its taken ages to come it arrived this morning but in-between this I've emailed again to ask about the label and to say we'll if I'm going to be over the day return policy its down to them and not me, Thier ignorance prevails then and yep they ig bored it and still have, absolutely horrendous company and sell tat that's doesn't last 5 minutes my advise ignore what they say on their TV channel its all nonsense it will fall apart, my opinion to anyone looking to go to these, seriously think twice and AVOID AVOID AVOID.
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- David
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TJC ARE CONSTANTLY SHOUTING AT CUSTOMERS AND BEING AGGRESSIVE IF THEY DON'T PURCHASE THIS TELLING CUSTOMERS TO BE QUICK QUICK QUICK AND GO GO GO IS A JOKE TJC DON'T GIVE CUSTOMERS A CHANCE TO PURCHASE WHEN SHOUTING THESE CLAIMS AND THERE ARE DIFFERENT OPTIONS THAT CUSTOMERS HAVE TO CHOOSE FROM BUT IF CUSTOMERS DON'T PURCHASE THIS IS WHEN YOU SEE A DIFFERENT SIDE TO PRESENTERS AND BUYING TEAM ALSO CUSTOMERS YOU DON'T GET A 30 DAY MONEY BACK GUARANTEE OR RETURNS WHEN PRESENTERS ARE TELLING YOU TO SELL ON JEWELLERY GOLD AND WALLET TJC DON'T WANT YOU TO RETURN OR GET YOUR MONEY BACK AS THEY ARE GREEDY FOR MONEY TJC ARE LIARS THEY ADVERTISE THAT CUSTOMERS HAVE AN EASY RETURNS POLICY NO YOU DON'T TJC DON'T STAND FOR TRUST JOY OR COMMUNITY THEY STAND FOR THE WORST SHOPPING CHANNEL EVER SHOP ELSEWHERE NOT WITH THIS DISGUSTING COMPANY
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- CHRISTINE
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The weight of the parcel is recorded on my receipt and would not have come in at the recorded weight had there only been one in it, also both rings were recorded on the Tjc returns form I sent back .
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- Joanne
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Both rings were returned and refunded.
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- Shelagh Jewell
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Worst experience ever
They sent tarnished and damaged rings and when I called them on the same day of delivery, they insisted that I had damaged them by wearing them.
When I told them I had just received the delivery, they said to send them back or maybe polish them with a cloth . I sent them back
1 month later I’m still chasing them for a refund
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- Sp
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Dreadful customer service. Damaged box and requested refund or replacement Offered £10 off next purchase. They don't seem to understand I won't be ordering from them again!!
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- Anonymous