Tkmaxx Reviews

“ I’m absolutely furious, my situation is similar to another one on this thread. I shop regularly at TK Maxx both in store and online. I ordered earrings £299.99 but the pack was delivered empty. I contacted TK Maxx customer service and showed them proof that the package had been tampered with as part of the label inside but they have refused to refund me!!!! I honestly don’t know how I’m expected to pay for something I didn’t receive!!!! Worst experience ever ”

“ She had rung them earlier in the week as she was not able to get over to drop back earlier shes 85! and was told she would not get a refund but a credit note ,fine. ”

“ They advised I return the rug to my nearest store for a refund. ”

“ Ordered 2 items both arrived damaged. Been waiting over 3 months for a substantial refund customer service do not care they just want to get you off the phone. ”

“ I have now requested a refund no luck. ”

“ I ordered a bag, couldn’t collect it as my mum was very ill so let it be thinking they would refund me after 14 days in store. ”

“ Delivery not received - no notification from courier. 15 days to complete refund but the jury’s out on that. Apparently there were 2 attempted deliveries but there was no contact from DPD. Customer service told me it was up to me to track the parcel rather than the couriers/ that’s a new one on me. I’m now unable to replace this order until the refund is complete which can take upto 15 days ”

“ Returned it to store the following day with a receipt only to be accused of losing or breaking it, my wife asked to speak to a manager only to be told she was a manager, the store finally agreed to refund the money for the faulty bag you sold her and the manager said I hope you sleep well at night. ”

“ Told it was my responsibility to return! They sent the wrong item which they admit! Anyway told I would be refunded postage and because it was a heavy item I could arrange a courier collection. ”

“ Deceitful tactics used to avoid customers getting refunds for faulty items. ”