“This is probably the best company that I've used recently: My tiles (112 of them) were delivered 48hrs after the order was placed. The tiles arrived well packaged - boxed on a small wooden palette and wrapped in clingfilm. As if often the case with tiles, two were broken. Tons of Tiles customer service was excellent and within 24hrs they had sent out replacements. Flawless and impressive service. If only other companies were this good.”
“If possible, I would give zero stars. As with other people here, we placed an order only to be called right before delivery to be told that the tiles were out of stock and would be 3-4 weeks before coming available again. As we had already arranged major works being done, we decided to look for different tiles and requested that the order be cancelled and we be refunded.
We asked for written confirmation of the refund, which never came. We chased that up via email, and got no response. Finally, my husband called and was issued a credit note for the full amount of the order.
12 days later, we have still not had our refund. We've called and been forced to wait for 30 minutes while the phone system sends us in a loop of ringing through and playing an advert before it kicks us back to the beginning of the process.
Having finally got through, I spoke to a very nice woman who apologised for the delay, but could offer no explanation as to why it hadn't been done. Instead she said she would speak with accounts to get it sorted today and to expect the money tomorrow. We're not holding our breath!
We have already started looking at ways to report this and legally demand our money. We've got a large sum tied up in this refund, money which we need to progress our renovations.
Also a note that we were able to find the 'exclusive' Tons of Tiles tiles that we wanted on another site, and we paid significantly less for them!”
“In my experience, the many of the items are out of stock and you have to WAIT and WAIT and WAIT for the item - I am still waiting! Customer service is basically useless and has not even called me back even though I have been chasing up with them every few days on an order I placed a while ago.
I tried to buy 3 particular things with Tons of Tiles. The first time I tried to place an order, only 2 of the items were in stock. I was told to wait several days until the final item arrived. When THAT item came into stock, I then tried to place an order, but by then, ANOTHER item was out of stock. I went ahead and placed the order ON THE ASSURANCE THAT THE ITEM WOULD BE BACK IN STOCK IN ONE WEEKS' TIME. THIS HAS NOT BEEN THE CASE. I AM STILL WAITING AND WAITING. I AM THE ONLY ONE CHASING UP WITH CUSTOMER SERVICE. NO ONE HAS EVEN BOTHERED TO GIVE ME AN UPDATE OR HELP ME AT ALL!!!!!!!!”
