“Hi
I ordered a dewalt alligator saw from tool-net, never ever will I use this so called company again it took three weeks to be delivered, luckily I had paid through PayPal otherwise I'd still be waiting for it. They came up with every excuse in the book. One of the excuses was that dewalt didn't have any in stock , what pile of shit. I've been in business 32 years and I've never waited that long for anything
Never again
Stephen”
“Made a purchase. Waited over a week and still no update. Emailed the company but still no reply.
Had to demand a refund via paypal.
AVOID AVOID AVOID”
“Complete waste of time. Selected items, made payment. Hours later receive email saying a postage surplus must be paid for a garden rake for the delivery to be made. Surely this should have been calculated and clarified at time of purchase BEFORE sales and payment was processed?! Just a thought. Have asked for full refund. Am not paying 20 pounds delivery thanks.”
“READ THE SMALL PRINT - YOU ARE NOT BUYING FROM A SHOP
In my opinion this company is the worst company I have ever had the displeasure of purchasing from. You must take note of the small print. Often Tool-Net is acting as no other than an 'AGENT' this means Tool-Net take your order, Tool-Net take the money and then Tool-Net instruct the supplier or manufacturer to send you the goods. At this point Tool-Net abdicate all their duties and responsibilities as a 'Retailer' and do not recognise The Consumers Rights Act 2015. They claim.. as an On-Line / Internet business different rules apply. Read the following statement from their website carefully.
Faults under Warranty
A majority of products found on www .tool-net. co. uk carry a manufacturer’s warranty for faulty materials and workmanship unless otherwise stated or not shown. The limit of www tool-net . co uk's liability is to arrange for repair, refund or replace a faulty item as long as it is under guarantee or warranty. In cases where we or the manufacturer require the item to be inspected, it is the responsibility of the customer to show the fault by returning the item to us or if necessary the manufacturer directly. In extreme circumstances where an exact replacement is not available, we reserve the right to replace an item with a similar product of equal or greater value while taking into account condition or depreciation.
This means if you order an item of NEW stock and it arrives faulty and does not work Tool-Net immediately evoke the manufacturers warranty this means this item of NEW 'faulty' stock you were sent will now be subject to 'repair' This means you have paid full price for faulty goods.
The choice is yours but I would never ever buy another item of stock from this company. I am a professional user of power tools. You have been warned.”
“placed my order for a clark sander, paid the required postage costs at the checkout stage only to be emailed the next day and informed that i have to pay a further £50 to cover the shipping as the item was to heavy, i don't live in a rural location either, very disappointed i asked for a full refund as they are cheaper on other sites i was then informed the the accounts department were very busy and it would take up to 30 days for the refund to be processed , the item was not cheap at £236.00 so i reported this so called company to paypal who are dealing with it, the call handler was dismayed ad eager to help recoup my monies”
