“I’ve been a regular TopCashback user and have generally had good experiences, but I’m deeply disappointed by how a recent high-value cashback claim was handled.
I submitted a missing cashback claim for a car sale made through Carwow in May 2025. I followed all the correct steps: I clicked through TopCashback, made sure cookies were enabled, avoided any voucher or competing cashback sites, and completed the transaction in one go. I even double-checked the process before proceeding because of the cashback amount involved.
Despite this, the claim was declined weeks later — the reason given was simply that "TopCashback was not the final referrer." No explanation or evidence was provided about who the supposed final referrer was, and TopCashback said they couldn't challenge the decision or investigate further because it was made by the retailer’s affiliate network.
Carwow themselves confirmed the sale was recorded and directed me back to TopCashback for any cashback issues. So I’m left in limbo — both parties pointing to each other, and no one taking responsibility.
The lack of transparency and the inability to escalate or challenge the outcome is incredibly frustrating. This isn’t a minor amount, and I feel like I did everything right.
Sadly, this experience has shaken my trust in TopCashback, especially for larger cashback offers. Users deserve clearer tracking transparency and better protection when the system fails through no fault of their own.”
“Review system on topcashback.co.uk is rigged does not allow you to say nything negative about any companys listed on topcashback.co.uk. Alsodoes not actually give you a cash back....its just a pointless website pishing for peoples personal information!”
“Purchased a giftcard from topgiftcard,did receive the cashback but NO giftcard, topcashback didn't want to know,giftcloud who send out the email giftcard gave me every excuse going but still no refund or giftcard , I was ripped off.. will not use again”
