Toys R Us Reviews

Name: Toys R Us
Address: Toys R Us, FREEPOST NAT 3362, Gateshead
Rating: 1.77

1.8 Rating 62 Reviews

19 %

of reviewers recommend Toys R Us

Company Reviews

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Phone:

0845 367 7878

Location:

Toys R Us, FREEPOST NAT 3362
Gateshead
NE10 8BR

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I reserved an In The Night Garden Pinky Ponk toy using their Click and Collect service at the Stockport store. I received an email and text with the reservation number which was great as I didn't need to print anything to take with me. When I arrived at the store I asked at the front desk where to go for Click and Collect and they kindly directed me to the correct desk. I went over to the Click and Collect desk where I waited 15 minutes for someone to come along to serve me. A man came along and asked what I was there for and I explained I had reserved an item and he said 'OK I'll be back in a minute' - that was the last I saw of this man. Around 5 minutes later another man came along to serve me so I gave him the reservation number and he went to get the toy. He came back with a Ninky Nonk toy. I explained that this was not the correct toy. He was not impressed by this so he went and printed my order and asked if it was the correct name, which it was, then he said you have reserved a pinky ponk and showed me the order. So I said yes but the toy you have given me is a Ninky Nonk. He then said that they were the same thing so I said that they are not and I already had a Ninky Nonk for my son. He argued that I was wrong and that they were the same thing. I told him that I had seen a Pinky Ponk toy on a shelf on my way to the desk so he would know that they do stock them. He then said I would have to go and get a Pinky Ponk for myself of the shelf the store and pay at a different till!! I did this and had to queue for anothe 5-10 mins to pay for it. Not impressed at all!!!”

Helpful Report

Posted 9 years ago

“Got such a dirty look of staff member because I moved some trolleys to get past the long que in the Gateshead store”

Helpful Report

Posted 9 years ago

“Hi I brought a Lego technique set from toys r us Stockport . The Lego set was 100 pound after building it I found some pieces missing in the set I drove to Stockport and spoken to customer service at main reception she started to pull out the Lego pieces out the box then count all the tyres that were in the box she then started to flip through the book and look at Lego page by page I was standing there for 30 min before I asked her are you building it for me if you are ill pick it up tomorrow she said no I'm no she dropped some pieces on floor which she was in aware of and I didn't till her until I got close to what was going to happen next She went and brought manager the manager said we can open another box and give you prices out that box I said to her can you not do a swap she said no I asked what if I find pieces missing in that more and then what do I do she said well you will just have to come back we'll give you pieces out other box . I said that's too much trouble she said well thats up to you if you don't want to come back. I then picked the Lego set up and walked out store I then went to toys r us at Manchester near pickadilly and I was told the manager has left message for this store not to have it exchanged just to pick up pieces every time I need a piece I have to go to the store . I did the same I then tried the Bolton store and was told the same I was treated because I was Asian and this kind of reruns policy I have never seen anywhere if someone was disabled how would they keep coming to collect the pieces again and again Toys r us are worst company I ever brough toy from So people before you buy something from toys r us ask then to write down if parts or item is damaged they will take it back and sign it because this company is outrageous I have reported it to obudsman and trading standards”

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Posted 10 years ago

“Terrible customer service. Refused to give credit note for full value because of lost receipt. Never shopping there again.”

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Posted 12 years ago

“Will NEVER use ToysRUs again. It seriously took four days to get my in store pick up. And customer service is horrible.”

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Posted 12 years ago

“I was given the worst customer service at ToysRUs . The employee cut me off, was very rude, and shoved my refund at me!”

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Posted 12 years ago

“We will never ever order anything online from toysrus again. Their customer service has been appalling.”

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Posted 12 years ago

“Customer service in Toys r us is awful!!!!!!!!”

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Posted 12 years ago

“Since I've only heard bad things about Mothercare online, i decided to give Babies R us a chance. WEll I learned that it is no better then Toys R us and Mothercare. Your item won't come when it is supposed to and if it ever does show up, it won't be the right item anyway!”

Helpful Report

Posted 13 years ago

Toys R Us is rated 1.8 based on 62 reviews