Toys R Us Reviews

Name: Toys R Us
Address: Toys R Us, FREEPOST NAT 3362, Gateshead
Rating: 1.72

1.7 Rating 54 Reviews

19 %

of reviewers recommend Toys R Us

Company Reviews

Questions

Phone:

0845 367 7878

Location:

Toys R Us, FREEPOST NAT 3362
Gateshead
NE10 8BR

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went to the new toys r us at metrotown and was helped by the manager Ethan who was one of the most helpful, patient and nice person I have dealt with in customer service in a very long time. He was insanely knowledgeable of the particular item I was asking about and at the time knew nothing about. I walked out understanding the product and 100% satisfied with my purchases.”

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Posted 4 months ago

“Ordered and received my parcel. Came very quickly. Came with Royal Mail 3 days after ordering and everything was in the box.”

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Posted 1 year ago

“I can’t wait to see them back My favourite store”

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Posted 2 years ago

“We visited the Stockport store yesterday and purchased a Silver Cross Pioneer travel system for our daughter and son in law's first baby...not due to arrive until January, so we chose to use the scheme which would enable us to leave the items in store until needed. It's a great deal with the car seat free. We had done a lot of research but had missed another great deal elsewhere which offered not only the car seat but the pushchair liner and nappy changing bag to match too. I rang the store the next morning to see if they could do anything about this. They were brilliant and Danielle from their baby department who had served us the day before, sorted it and price matched...great customer service Danielle... Happy new mum and dad to be and happy Grandparents!”

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Posted 6 years ago

“The service my son and I recieved from Callum in the Carlisle store was superb he was extremely helpful and went out of his way to help my son with his purchase price matching and giving great advice.”

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Posted 6 years ago

“Fed Ex lost my shipment which contained my 8 year old sons Christmas gifts from toys r us. I was so sad my son wouldn't have any gifts. The customer service person I spoke to at fed ex was very rude, when I asked how I would be compensated for what was lost he said take it up with toys r us. I went in to toys r us and the amazing store manager gave me all the gifts that fed ex lost and said he would take care of dealing with them. Amazing store and amazing store manager.”

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Posted 7 years ago

“The young boy jack was so helpful got me what I needed took to check out and even to my car for me perfect.”

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Posted 7 years ago

“I bought a trampoline for my 2 & 5 year old granddaughters last week. Despite attempts by 4 adults we could not get it assembled correctly. The next day my husband and I took it back to the Chatham store. There then ensued an hour and a half of attempts by Manager Tania Carver and Ann Rennie (supervisor) followed by Julia Thomason (manager) and Lee Delaney (supervisor) to assemble it.....give them credit they came close!!!! At all times they were hard working and concerned to achieve customer satisfaction. They must have been exhausted after their efforts as pulling the tension on the elastic was VERY hard. In the end we came home with a little tikes trampoline...which is now much enjoyed by the two girls! I want you to know that this is again much appreciated service!!!”

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Posted 8 years ago

“Toys R Us always has a buy 1 get 1 half off sale during the holidays so I like to take advantage of that when buying for all my nieces. They also had the one thing my son wanted for Christmas so I ordered everything online and I know that if I missed anything I have until the 21st to get an order in. Happy days!”

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Posted 11 years ago

Toys R Us is rated 1.7 based on 54 reviews