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“I ordered a gas fire for a 92 year old on 21/11/23 and was told delivery was 2/4 days ….. o have chased a couple of times each time being told it will be in the next day checked and dispatched - it’s all lies ! This is disgusting do not waste you time and pay good money to be lead up a garden path ! A 92 year old has not heating is her lounge and they don’t care !!”
“Please read my Trust Pilot review here: I know to expect to pay more in these ‘times’ but charging nearly £25 a bag (25kg) for Thistle Multi Finish Plaster when it should be no more than £7 a bag is outrageous! I didn’t know it was nearly 400% more as I needed a job done so bought 20 bags at £500 (delivered) - my plasterer nearly fainted and was outraged! Getting it myself was meant to save money on the job itself! Have contacted the company and their attitude is that they’ve had to pay more courier charges and the product is not normally one they sell - they had to buy it at inflated costs from their SISTER company and the shipping was more. Fine, I expect to pay more and did pay their shipping cost but REALLY what should have been £140 is £500. I’m going to lodge a complaint with the CMA as the response I’ve received from their customer services is that they can sell it for that price and so what...I’ve asked for £200 back which is reasonable and sent many examples of the same product being £7 and under - their site has a PRICE MATCH PROMISE also. Seems like taking advantage of a terrible situation and charging what you like. But £25 instead of £7? Really? More fool me for trusting a company with a price promise & great reviews.
I have been charged £500 for 20 bags rather than 150 max - im asking for £200 back as they have a price promise and I’m not satisfied at all with the response I’ve received from customer services. I don’t mind the £150 even going onto shipping charges but this is ridiculous - I trusted Trading Depot to give me a fair price!”
