“26 11 2014
No access to fares information once details of required journey boxes completed. Where is the submit/continue button? No info as to what maybe wrong, e g software problem etc”
“Am trying to purchase return tickets from Polegate to Yeovil Junction out on the 3rd. November on a train leaving anytime between 10.00 hrs and 12.00 hrs. and returning on the 8th. after 14.00 hrs. I have a senior citizens railcard. When entering the relevant information into the boxes as shown on your website nothing happens. There does not appear to be anyway to progress to the fare and means of paying”
“There is no obvious place on the site to confirm details of your journey. I have entered dep Milton Keynes to Carlisle leaving after 8 am get same day after 5 pm, can not get price or details”
“I filled in all my details to try and buy a ticket to Liverpool and return next day. When I completed the details there was no button to sumit the request. Where is it? This is really frustrating.”
“I spent ages trying to find times and tickets with absolutely no success as there was nowhere to click once all my requirements had been put in.
How you can your customers love you is beyond me. What a waste of my time.”
“unable to complete the boxes because an advert for paypal covers the bottom half of the booking form. Why have your calender popup at 2003 why not feb 2014 ? Very poor website not customer friendly,spent 20 mins getting no whare. had to go to red spot hanky but not a lot better but did manage to book tickets”
“I want to book for a fishing trip in Scotland in December and this website is impossible to understand I cannot get a price or even times.
I have tried several websites and they are all impossible to understand.
Thank you I think I will travel by Express Coach.”
