Trapstar London Reviews

“ Emailed in to Trapstar and was immediately offered 20% refund - declined as coat was clearly not fit for purpose. ”

“ FAKE COMPANY DO NOT USE RUN BY FOREIGN MIGRANTS SCAMMING EVERYBODY YOU WILL NOT RECIEVE YOUR ORDER NOT GET A REFUND BEWARE BEWARE BEWARE !!!! ”

“ My order never arrived! emailed and called Trapstar for an explanation/refund and no answer...at all. Shocking customerr service. DO NOT USE! ”

“ Still waiting for refund no customer services ....about isong this company ”

“ Useless c**nts. Couldn’t run a bath. AVOID unless you want wrong item sent..wrong size and no reply no phone number to ring no response through email. 2 months later £500 down. Chasing refund through bank and will run up on there store when it re opens. Mugs. ”

“ I was though refunded the shipping cost and the item arrived in January. ”

“ absolute same as the rest. my son ordered a tracksuit with his own money end nov and still waiting for it. i sent a top back recorded delivery for a refund. i’ve tried emailing them, online chat and phoning but get no response. Poor customer service. ”

“ Placed my order. Updated that delivery would be delayed by more than a month, so now trying to get a refund. Only an automated reply to my first email, then silence. No responses to other chasing emails, no one answers the phone, no one responds to online chat requests. I suspect I will have to go through my bank to get my money back from these fraudsters. How they are allowed to continue trading I have no idea. ”

“ Ordered tracksuit on 25th November, still not arrived. They don’t answer the phone, reply to emails and the online chat is a joke. I’m now going through my credit card company to try and get a refund. Avoid ”

“ I ordered in early October. I then received an email to say the item was out of stock offering me a different tracksuit,refund or credit note. I responded asking for a refund. I'm now emailing daily with no response and £175 down. I have never experienced such poor customer service ”