Trapstar London Reviews

1.4 Rating 109 Reviews
D
Happiness Grade
D

Customer Service - Average

52.17%
Industry Average
Awful service, overhyped brand that everyone wears cuz their fav “rapper” wears it lmao still no update on my order and it’s been over 2 weeks lol I’ve fully been scammed by a legit website bunch of punks playing god behind a clothing brand raking in all the cash they can get bunch of fools
posted 2 months ago - Anonymous
No stars should be given- customer service does not exist- paid for an item over 3 weeks ago - still waiting for it - have emailed numerous times to see what is going on absolutely no response - disgusting! Will never order from here again!!!
posted 3 months ago - Anonymous
no communication- no email confirmation of order, paid for item, sent 3 emails, numerous online chats and not one response!!!- DODGEY DO NOT ORDER!!!!!!! FRAUDULENT COMPANY AND TRADING STANDARDS NOTIFIED! do not let you kids buy from this place absolutely shocking and disgusting service - if I could give zero stars I would- also looking at other reviews clearly quality diabolical aswell
posted 3 months ago - Anonymous
When you call the telephone number for both the Birmingham and London branch it says they are not in service.
posted 6 months ago - Anonymous
Ordered 03/02/23 still heard nothing...emailed twice but no response... absolutely shocking customer service is non existent. Worst company ever
posted 1 year ago - Matt
My order never arrived! emailed and called Trapstar for an explanation/refund and no answer...at all. Shocking customerr service. DO NOT USE!
posted 1 year ago - Gary
I ordered a tracksuit for my teenage son, who used his Christmas money to pay for this item. The item has not been delivered, there has been no update, and you can not get hold of anyone by phone or email. Disgusting behaviour and no service. Will never order from this company again
posted 1 year ago - Alex Peace
Please avoid!!! Disaster. No items delivered, customer service doesnt work at all. No FB, no Instagram, no Phones. Completely fu....my sons Christmas
posted 1 year ago - Olga
my son ordered a tracksuit in December was told 8-10 days for delivery and still not heard nothing from the, various emails and phone calls and still nothing, going to bank on Monday to report as a fraudulent sale. HAVE NEVER EVER KNOWN ANYTHING LIKE IN MY LIFE, SHOCKING SERVICE STAY AWAY FROM THESE THEIVES
posted 1 year ago - Anonymous
Ordered 26 November, still waiting for delivery on 01 January. Been given a DPD consignment number apart from they haven’t sent the goods tomDPD. Really poor customer service. Nephew’s Christmas ruined. Thanks Trapstar.
posted 1 year ago - Susan Lodge