“I am due to travel back to the UK from Panama city Florida, via Atlanta in June. Through no fault of our own our flight from Panama has been put back one hour, meaning when we land in Atlanta we have a tight schedule of just over 1 hour to land, make our way through he airport and board our plane home.
My wife initially spoke to Norman Aslam in customer service, before handing over to me. Mr Aslam was next to useless when I tried to address the problem. He insisted we would have enough turn around time, 1 hour between landing and take off at Hartsfield international in Atlanta, with two of our party requiring assistance on and off the plane. He was no help whatsoever. I asked if we could move to an earlier flight from Panama city but was first told that was not possible, as I would have plenty of time to make the connecting flight, when I persevered, he told me he could move me, but we would have to pay for this, whereas Delta airline said, as it was their fault, we would not be charged. The words 'customer service' should be a clue that you are there to help the customer.
Travelup slogan should read 'Take the money and run'
I will never recomend this company, only advise people to steer well clear.
In future I will book through the airline themselves”
“Do not book through this company. My flight was cancelled due to a storm (not their fault). I needed to rebook flights so accepted a travel credit voucher. It appears that the voucher is only useable on certain flights, i.e. not the cheapest or most convenient. I offered two different airports, the whole day for times of the outgoing flight, but my voucher was only redeemable it appears from Heathrow (I live in S.Wales) on a BA flight at three times the value of the voucher for the original flight.”
“Uses non PCI compliance for credit card details. Did you submit your credit card details on THE payment provider's website? Or were you sent to some obscure website where you had to submit your details. PLEASE check your link BEFORE you click on it.”
“Bunch of Crooks! Stealing you money.
I have been waiting for my refund for more than three months now without any results. Four weeks ago they made me me believe that I would get my refund in 3-5 working days. Still no money on my account. I have spoken to several people from their stuff strictly online because their lines are always off or no one is reachable. I believe I am contacting always with the same person under different fake contact names. Fake company Fake staff. Avoid them at all costs!”
“Taking TRAVELUP TO COURT for refusing to refund
I bought two tickets via Travel Up - from London to Philippines and return, 3 months in advance. Same day, I asked for cancellation and refund. First, they game me only two hours deadline to ask for a refund (no deadline was not mentioned anywhere in their Terms and Conditions), and when I missed their deadline they refused to pay completely. Their excuse: they bought discounted tickets that cannot be refunded :).
To be clear: I was NEVER informed about not being able to cancel, at the moment of purchase. I never agreed to forfeit my customer rights. (Also, their 'discounted' tickets were £200 more expensive than standard airline fares).
I do not understand how they are accepted on Skyscanner. There are plenty of people calling TravelUp a fraud, but TravelUp doesn't care: they simply hired online trolls to attack any complaints and post fake reviews.
I took them to the small claims court. Now they will have to pay not just for the plane tickets, but also for my distress and for my legal expenses. Lesson learned? :)”
