travelup.com Reviews

“ I never asked for my booking to be cancelled and I never requested a refund. ”

“ To my surprise he said l send them an email requesting for a refund and l told him that email was never replied so don't even know what's going on. ”

“ Terrible customer service, telephoned and on hold for over 4hrs and then they hang up. Don't reply to emails. 11 weeks after flight cancelled no refund and not replying to emails. They also left us completely stranded at the airport in Hong Kong when the flight was cancelled and literally said sorry but your on your own !!!! ”

“ This agent is not reliable, their customer service is awful, my flight was cancelled due to current circumstances and didn't answer for refund it has been awhile ”

“ My wife was stuck in Java because of the trouble caused by america and the airline cancelled her flight and the only way to change her booking was through TRAVELUP so she emailed them got no reply I tried to call Them from UK sat in queue for an hour and was still 36 in the queue so I emailed them got nothing my wife filled in the form online and got no response between 24 to 28 March we emailed and tried to call without success as her flight was 30 march and only travel up could change the booking we paid another travel company for another ticket to get her home on 2 April On 28 march travelup sent reminder to book in for her flight that had been cancelled 6 days Before so we are £223 out of pocket if we get a refund ”

“ I contacted them for reassurance after receiving an email stating I could cancel for a refund or request an e-ticket. ”

“ Even if you request a refund within the allowed period, they still deduct around £70 in admin fees. ”

“ this is fraud company as flight is cancelled due to airspace issue and want to get refund but they are not answering phone and emails ”

“ Do not use this company! Booked flights and due to war in Iran have tried to contact them to refund as per airline policy. Phonelines aren't working and they don't respond to emails. Have managed to get refund from credit card charge back. Utter scam of a company. Avoid at all costs ”

“ The airline confirmed that the full refund had been processed, but there has been no communication at all from TravelUp. ”