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https://travexpvtltd.com/ Reviews

3.0 Rating 2 Reviews
50 %
of reviewers recommend https://travexpvtltd.com/

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Anonymous
Anonymous  // 01/01/2019
Hi, it’s been really good help over the phone deal with Arun Malik, I searched online deal then phoned the number was provided on website, thank you so much for help
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Posted 2 months ago
I recently had an appalling experience with Travex Pvt Ltd that I feel compelled to share. On 16/03/2024, I booked a flight from London to Lagos with Turkish Airlines through this travel agent for my mother's and my trip to attend my grandfather’s funeral. The booking was confirmed, and we received our tickets promptly. However, the ordeal began less than 24 hours before our departure on 23/04/2024. When I attempted to check-in online, everything seemed fine, and we even obtained our boarding passes. But upon arriving at the airport, we were shocked to learn that Travex Pvt Ltd had cancelled our flights and issued a refund without informing us! I had received no communication or refund from them. In a desperate attempt to make our flight, I called the travel agent's various contact numbers at 5:20 am, but no one answered. Left with no other choice and the urgency of the funeral, I had to rebook the same flights at the airport, costing me an additional £2262 on my credit card. Throughout the journey, I left numerous voicemails and text messages demanding an explanation and a refund. My mother, who has mobility and breathing issues, was significantly distressed, and the entire situation caused us immense stress and discomfort. Despite my efforts, Travex Pvt Ltd has only refunded £600 of the additional amount I had to pay, which is wholly unacceptable. Their negligence not only disrupted our travel plans but also caused financial and emotional strain. This experience has highlighted their failure to adhere to the Package Travel and Linked Travel Arrangements Regulations 2018, which require them to inform customers of significant changes and provide refunds and compensation promptly. I strongly advise against using Travex Pvt Ltd for any travel arrangements. Their lack of communication, accountability, and customer service is deplorable. Save yourself the trouble and book with a more reliable and professional travel agent. Date of experience: 23 April 2024
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Posted 6 months ago
https://travexpvtltd.com/ is rated 3.0 based on 2 reviews