“Very bad service. They confirmed delivery twice but failed to deliver both times, wasting my time and effort. This clearly shows lack of respect and value for the customer”
Dear Muhammed,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience caused by the delivery issues you've faced. We understand how frustrating it must have been to have your time and effort wasted, and we are truly sorry for not meeting your expectations.
Please note that we have taken immediate action to address the issue and prevent a recurrence. We appreciate your patience and are committed to resolving your concerns.
Kind regards,
Team Trepanel AE
“We are super impressed with the product, everything from the ordering (customer service excellent and helpful), delivery (super fast & efficient) and installation (on time, quick, friendly and clean), and it looks so much better that what we hoped for! Highly recommended!”
“I couldn’t be happier with how my wall panels turned out—they look absolutely stunning and add a sleek, modern touch to the space. The craftsmanship is top-notch, and the quality is immediately noticeable. On top of that, the installation team was incredibly professional—punctual, respectful, and clearly experienced. They made the whole process smooth and stress-free. Highly recommend!”
“I was extremely happy w the samples. It’s great for decor & soundproofing as well. However I had another option I decided to go with. Using fabrics instead. I did see 1 drawback for me though. The blk soft surface is a dust magnet. That would not have worked for my apartment.”
“Beautiful craftsmanship and top-quality materials! Trepanel’s wooden wall panels completely transformed our space — elegant, modern, and easy to install. Couldn’t be happier!”
“The panels are very good quality. The service and communication as well as delivery excellent. He has recommended carpenters to install them. They can also do full TV walls. Highly recommended, would buy it again.”
“Mr. Shahid , Project Manager from Trepanel is very good in Coordiantion .
He shared us the Installation method/ Items-Adhesive required for the process.
Time delivery of the Items from the Team and the product is good-Does the Job 10/10.”
“Not really much needs to be said about these panels, other than they are the best panels we have found in UAE. We got quotes and samples from many companies but these ones really stood out. Outstanding quality, real wood, absolutely amazing look and feel! Also, superb customer service and really fast in all aspects. Very highly recommended!”
