“Another terrible experience with Dr ARA. After speaking with the lovely operations manager in the morning we were asked to come in and see Dr ARA at 4pm so we could clarify the situation with my 14 month old son and another complaint I had against her. Myself, my son and my husband went to the appointment and she made us wait for 40 min. During the appointment she was cold, not kind, treated me like I was lying, she disregarded and dismissed my complaints, looked as if she didn’t know what I was talking about, asked me to wait outside. I wanted to be seen by a Dr who gives me security and makes me feel safe and instead I had a HORRIBLE HORRIBLE EXPERIENCE with this person. Please avoid this Dr who is cold and doesn’t listen to patients. Even thought I had a complaint against her, her duty was to listen and be kind”
“Had an appointment for blood test. Took ten minutes for the male receptionist to tell me he couldn’t find it on the system. He was also busy talking on the phone, rather than give me the full attention. Very unprofessional and untrained.
Showed him the appointment card with the name and time of the person I was seeing, but to no avail. How does an appointment just disappear? Outdated computers, software, CRM? Not the first time. Appointments simply disappear. Instead of resolving the issue, the guy was just giving excuses, left , right and centre. Took almost two weeks for this appointment and had to drag myself physically in their surgery to get this appointment. Their telephone system seems to take for ever and ever. No online facility.
Issue unresolved. Simply suffer and put up with the pain. The total lack of patient care is simply astounding.”
