T-Rex Water Truck Parts Reviews

Name: T-Rex Water Truck Parts
Address: 83 Proximity Drive, Sunshine West, Victoria
Rating: 4.89

4.9 Rating 190 Reviews

98 %

of reviewers recommend T-Rex Water Truck Parts

Company Reviews

Metrics

Info

4.9

Based on 190 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About T-Rex Water Truck Parts:

At T-Rex Water Trucks, we provide water truck parts & solutions. We pride ourselves on expert advice, quality products and excellent service.
We're an Australian family-owned business, designing and manufacturing many of the products we sell. Our team is continually developing new products to improve dust suppression in the earthmoving industry and reduce waste of one of our most pressure resources- water.

We were established in 1985, celebrating 35 years in business.

Visit Website

Phone:

1300558111

Email:

sales@trexwatertrucks.com.au

Location:

83 Proximity Drive,
Sunshine West
Victoria
3020

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T-Rex Water Truck Parts 5 star review on 8th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have dealt with Simon and the team at T-Rex on a few occasions recently and I have found them to be very helpful, efficient and knowledgeable on their products. I recently had an urgent requirement and it was no hassle to get the parts underway on the sameday which got my customer back to work without causing any undue delays or issues. Kelly from Accounts and Internal Sales is very efficient and also a pleasure to deal with. Thanks to the T-Rex Team for the excellent service and caring attitude.”

Helpful Report

Glad we could help and get your customer back to work as soon as possible, Brett! I've passed your kind feedback onto the team!

“Very helpful and knowledgeable staff”

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Thanks for your kind words, John.

“Really quick supply, good quality parts and easy to deal with, thanks..”

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Thanks for your five-star review, Chris!

“The service was excellent thank you”

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Thanks for your review, Peter!

“Your service was great. Kelly was very helpful and the items were despatched the same day even though the order was placed later in the day. The quality of the items supplied looks very good. I will definitely contact your company for any other items that I see that you came supply. Regards Rod Shannen.”

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Thanks for the great review Rod, I'll pass it on to Kelly. Hope to hear from you again!

“Great service. Great product.”

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Thanks for the five-star review, Shaun!

“Outstanding customer service will highly recommend”

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Thanks for your kind words, Steve!

“Simon is always easy to get in contact with is very fast prompt service just makes it happen great service.”

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If you need something done, ask a busy person - this sums up Simon perfectly. Thanks for the five-star review Jaiden.

“Product was delivered promptly”

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Thanks for taking the time to review, Mick!

“I like the product But i must admit i was a bit peeved when i was not getting any response from my first contact. Will not mention names. But once Kelly took over and got on board I could not have been happier with the help Kept me informed both times on what was going on and were it was. Thanks Kelly. 😀”

Helpful Report

We're sorry about the delays you experienced Dillon, it's definitely not what we want our customers to experience. Kelly is a gem and we're lucky to have her! Please get in touch if you'd like to discuss further - renee@trexmfg.com

“Friendly staff, Quick service and knowledgable on-going support, would absolutely recommend!”

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Thanks for the great review, Jack. We're never too busy to give some extra support.

“I requested a custom nozzle attachemnt that was not listed on the Website, with in a single phone call I had a solution proposed, photos of proposed solution and quote provided. Great work from the team at T rex.”

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So glad we could get you sorted Matthew. We do love a bit of impromptu problem solving!

“I have been buying water pumps and spray valves from t-Rex for last 5 years. I have always had excellent service . Simon is great to deal with and always ready to help with any issues”

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Thanks for your kind words. Simon is definitely one-of-a-kind!

“perfect service, pitty you weren't in Brisbane.”

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Thanks for the review, Nick. Maybe one day!

“Received in good time haven’t used it as yet but great quality and looks the goods.”

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Thanks for the five star review, Shane!

“Empire Hire has purchased numerous sets of spray bars from T-Rex over the past 3 years. Delivery has always been as promised. Any queries on the sizing of equipment for various applications are provided professionally and promptly. Simon is a plesure to deal with. A butterfly valve fitted to a truck started to leak 3 months after being placed into service. A replacement valve was provided without any hesitation. This company is highly recommended for its product quality and service.”

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Thanks for taking the time to review us, Peter. We love to see photos of our products in action and are pleased to hear about your experience.

“Great guys to do business with friendly punctual efficient and know what they are doing ! Thanks team 👍”

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Thanks for the kind words, Brian!

“T Rex have been easy to deal with and stock most water cart parts. Their prices are competitive.”

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We're so happy to hear about your experience with us, Allan!

“T rex are easy to deal with and offer good advise”

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Thanks Jim! We're always happy to share our knowledge.

“Service and supply was fast of part i ordered Staff followed up delivery all the way till i got My part”

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Thanks for the great review, Ryan. Glad to hear delivery went smoothly.

T-Rex Water Truck Parts is rated 4.9 based on 190 reviews