T-Rex Water Truck Parts Reviews

Name: T-Rex Water Truck Parts
Address: 83 Proximity Drive, Sunshine West, Victoria
Rating: 4.90

4.9 Rating 178 Reviews

99 %

of reviewers recommend T-Rex Water Truck Parts

Company Reviews

Metrics

Info

4.9

Based on 178 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About T-Rex Water Truck Parts:

At T-Rex Water Trucks, we provide water truck parts & solutions. We pride ourselves on expert advice, quality products and excellent service.
We're an Australian family-owned business, designing and manufacturing many of the products we sell. Our team is continually developing new products to improve dust suppression in the earthmoving industry and reduce waste of one of our most pressure resources- water.

We were established in 1985, celebrating 35 years in business.

Visit Website

Phone:

1300558111

Email:

sales@trexwatertrucks.com.au

Location:

83 Proximity Drive,
Sunshine West
Victoria
3020

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T-Rex Water Truck Parts 5 star review on 8th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered parts online and then next day I had a phone call from Simon to clarify a few things with my order. The issues were sorted and the parts sent that day. Their tracking system is very good as well and easy to use. I rang and discussed the optimum flow and pressure requirement I could not get a more comprehensive explanation of the requirements for the Flushing Jets I ordered.”

Helpful Report

Hi John, thanks for the feedback. I'm glad you found our tracking system helpful. Look forward to working with you again in the future. Simon.

“Very quick response and delivery”

Helpful Report

Thank you for the fantastic review! We're delighted to hear that you were pleased.

“It is a pleasure working with T-Rex Water Truck Parts - their communication is prompt and concise.”

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Thank you for your kind words. It's a pleasure working with you too!

“Excellent Customer Service Kellie was awesome organised our purchase to be shipped to Canberra had a follow up call to say the product was at the depot to be picked before the TNT depot called Nothing was a problem Just excellent”

Helpful Report

Thank you for your review! We're delighted to hear that Kelly provided such excellent service and helped ensure a smooth delivery process. We'll be sure to pass on your kind words to her. We appreciate your support!

“I would be pleased to write a review if I had received my order; still waiting!”

Helpful Report

Hi Rob, Thank you for your feedback and for bringing this to our attention! I’ve looked into your order, and it was dispatched the same day you ordered (25/9), delivered to your local post office on 30th September, and collected on 11th October. We understand how frustrating shipping delays and notifications can be, and while we can’t control Australia Post's updates, we're always happy to help check tracking details for you anytime. Feel free to reach out to our friendly team by phone or email in the future if you notice any delays! If you'd like to discuss this further, don't hesitate to give us a call on 1300 558 111 or email sales@trexmfg.com. Cheers, Renee

“Great delivery time!!! good Quality products and the website is easy to navigate”

Helpful Report

Thank you for your feedback. We appreciate your support!

“PART ORDERING PROCESS VERY EASY, ORDER WAS DESPATCHED PROMPTLY AND ARRIVED OVERNIGHT. VERY HAPPY”

Helpful Report

Thank you for your review. We appreciate your business!

“Always helpful solving a problem with my truck & parts super-fast delivery”

Helpful Report

Thank you for your feedback. We're glad we could assist with your truck and provide fast delivery. Don't hesitate to reach out whenever you need support!

“excelent customer service all parts were in stock fast freight good quality parts will continue to source water cart parts from you.”

Helpful Report

We're thrilled to hear you were happy with us. We look forward providing you with water cart parts in the future!

“I have dealt with Simon and the team at T-Rex on a few occasions recently and I have found them to be very helpful, efficient and knowledgeable on their products. I recently had an urgent requirement and it was no hassle to get the parts underway on the sameday which got my customer back to work without causing any undue delays or issues. Kelly from Accounts and Internal Sales is very efficient and also a pleasure to deal with. Thanks to the T-Rex Team for the excellent service and caring attitude.”

Helpful Report

Glad we could help and get your customer back to work as soon as possible, Brett! I've passed your kind feedback onto the team!

“Very helpful and knowledgeable staff”

Helpful Report

Thanks for your kind words, John.

“Really quick supply, good quality parts and easy to deal with, thanks..”

Helpful Report

Thanks for your five-star review, Chris!

“The service was excellent thank you”

Helpful Report

Thanks for your review, Peter!

“Your service was great. Kelly was very helpful and the items were despatched the same day even though the order was placed later in the day. The quality of the items supplied looks very good. I will definitely contact your company for any other items that I see that you came supply. Regards Rod Shannen.”

Helpful Report

Thanks for the great review Rod, I'll pass it on to Kelly. Hope to hear from you again!

“Great service. Great product.”

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Thanks for the five-star review, Shaun!

“Outstanding customer service will highly recommend”

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Thanks for your kind words, Steve!

“Simon is always easy to get in contact with is very fast prompt service just makes it happen great service.”

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If you need something done, ask a busy person - this sums up Simon perfectly. Thanks for the five-star review Jaiden.

“Product was delivered promptly”

Helpful Report

Thanks for taking the time to review, Mick!

“I like the product But i must admit i was a bit peeved when i was not getting any response from my first contact. Will not mention names. But once Kelly took over and got on board I could not have been happier with the help Kept me informed both times on what was going on and were it was. Thanks Kelly. 😀”

Helpful Report

We're sorry about the delays you experienced Dillon, it's definitely not what we want our customers to experience. Kelly is a gem and we're lucky to have her! Please get in touch if you'd like to discuss further - renee@trexmfg.com

“Friendly staff, Quick service and knowledgable on-going support, would absolutely recommend!”

Helpful Report

Thanks for the great review, Jack. We're never too busy to give some extra support.

“I requested a custom nozzle attachemnt that was not listed on the Website, with in a single phone call I had a solution proposed, photos of proposed solution and quote provided. Great work from the team at T rex.”

Helpful Report

So glad we could get you sorted Matthew. We do love a bit of impromptu problem solving!

T-Rex Water Truck Parts is rated 4.9 based on 178 reviews