Login
Start Free Trial Are you a business?? Click Here

Trip.com Reviews

1.3 Rating 270 Reviews
B
Happiness Grade
B

Customer Service - Good

76.32%
Industry Average
Good service, swiftly responded my request for flight ticket refund and successfully processed the request
posted 1 week ago - Peng
I had an amazing experience with Trip.com! Their service was top-notch, and the staff went above and beyond to help me with my travel plans. Everything was so easy to book, and they were always quick to respond to my questions. I felt truly cared for as a customer. Very recommend!!
posted 1 week ago - Anonymous
Super service provider. Love it.
posted 1 week ago - Sunny Boy
My experience with Trip.com was exceptional! The booking process was seamless, and their customer service team promptly addressed all my queries.
posted 1 month ago - Anonymous
cheap price and good service
posted 1 month ago - Carol
Reliable and good service
posted 1 month ago - Anonymous
Have a great time staying at Pullman Jakarta. Room is clean and location is good. Shopping mall is just across the street. Experienced very good room cleaning service by Jannah. I would recommend anyone to stay in this hotel
posted 6 months ago - Anonymous
Great service very much appreciated during a time of need.
posted 7 months ago - David Talisman
I booked a trip from Izmir to London, but unfortunately, the flight was canceled. The company quickly informed me and asked me to book another flight. Though I was concerned about the additional cost, they reassured me that they would cover the difference. True to their word, they refunded the difference within a couple of days. Despite the initial inconvenience, their efficient handling of the situation turned it into a very positive experience. Excellent customer service!
posted 9 months ago - Magdalena