“
My flight got canceled and the customer service danny called in the hotel and told them my situation to see if they can move back my hotel bookings. I was super impressed, good job danny!
”
posted 3 weeks ago
- Mikey
“
I was booking a flight ticket for my grandma but due to her age, me and my family weren't sure if she is still eligible to take the flight with eva air. So we called customer service and they asked the airline and made a remark for my grandma's ticket. When she got to the airport, there were staffs escorting my grandma to the boarding gate. What an excellent experience!
”
posted 1 month ago
- Andie Hsu
“
Great service via chat, just tell the chat bot that you want to speak to a human advisor and you will have great help.
”
posted 1 month ago
- jeff
“
Disappointed with customer service despite loyalty
I’ve been using Trip.
”
posted 1 month ago
- Patel mohmed
“
From now onwards, Trips.com is my only platform for hotel booking. Thanks Yania , Yuki, Hakeem, Komathi & all the team members for their great service. They go all out , put it tremendous efforts to assist my booking in Osaka.
Keep up the good work, thumbs up service. Kudos to all of you
”
posted 1 month ago
- Tammy Teh
“
I made a booking mistake when I was planning my trip to Shanghai so I contacted customer support and with just one phone call, my issue was taken care off instantly. The service was impeccable!
”
posted 1 month ago
- wilson
“
The customer service team is impressively responsive. Wait times are minimal even during peak hours. You’re rarely left waiting long, and the speed surpasses typical expectations for a large-scale service.
”
posted 2 months ago
- Robin
“
Excellent customer service. Much better price. I was hesitant to use first but price difference was good so I tried and when i needed the customer support I got immediately.
”
posted 2 months ago
- Kmehta
“
good service from Trip！I can always get support from the agent in time.
”
posted 2 months ago
- Anonymous
“
They usually answer pretty fast, so you’re not stuck waiting forever. Even when it’s busy, the wait’s not too bad.
Honestly, it’s quicker than I expected for a big service team.
”
posted 2 months ago
- Anonymous
