“The efficiency and professionalism they demonstrated played a key role in resolving my withdrawal issue successfully. I greatly appreciate the honesty and openness they showed in their communication.
They approached my situation with care and focus, providing reassurance at every stage. Their structured process and dedication made a real difference.”
“Ordered a few fish from this company, I was kept updated about my order the whole time by email. Fish turned up when expected. Amazing customer service will definitely be using again. Highly recommended.”
“I cannot fault the items but this is only my second order and I have waited in for both. Totalling 6 hours.
This is extremely inconvenient and suggest a more reliable courier, or put more realistic time frame.
Might try somewhere else next time.”
“Goop bought a sachet 265 lt holding tank 2 lemon barbs two weeks , added another filter another week , set up 600 lt tank added barbs both filters & one extra ordered another sachet of goop to both extra filters, later 2 silver dollars & severum , running a week , this is just build up to me getting my Fly River turtle, added him yesterday , fish breathing heavy , water test nitrite 2.0 nitrate 40.0 , just done 50% water change , don’t bother buying it , might as well chucked fish straight in , my tank downstairs 0 nitrite always?”
“Vast selection of fish at reasonable prices. Well worth driving to their premises to see for yourself & choose from the more than 1000 tanks. Staff very helpful..”
“Spoke to knowledgeable and personable woman on the phone.
Delivered on the morning of expected day.
Packaged really well with heatbags & brown paper.
Youkihi Pearl Medaka in excellent condition and enjoying their new environment!
Would definitely use this company again!”
“Tried to register with this company 3 times & wouldn't except my e- mail address. Wont be using this company again , I'll go else where . Disappointed to say the least.”
“Online service.... Fast, friendly and deliver safely. All the fish were healthy & a good size as well... Staff were friendly and very professional at all times. Would recommend 10/10”
“Best fish company going bends over backwards to help out and rang me to put things right with my tank.
Great company,great customer services can't fault in any way.
Highly recommended.
Thanks guys!
Sean Seavers”
“A fantastic company that have worked tirelessly throughout during this tricky time. Received fish from them and am over the moon with every part of the service. Keep it up!”
“Ordered from tropco before without any issues
However, my last order arrrived with half the fish dead and the rest dying off shortly after. Infected my tank with white spot and killed my older fish.
The delivery was split up in two parts and they wouldn't ship the second half till after I paid extra for some reason... Beth was very unhelpful about it but I managed to convince a manager to send it out to me - an order which I had paid for and no one would tell me wasnt coming until they held it hostage for ransom money.
Beth from customer service sent me some copy pasta each time I would contact them about getting a refund for all the dead fish they sent. The rest of the staff seem to have at least a human element to them”
“I have been keeping fish for 30+ years. First time I've used this company. Fish came well packaged but introduced the worst case of white spot I've ever encountered. All rams and 2 corys died and infected entire tank. I did not contact company as their instructions said to quarantine, I now know why. However, I did not have a quarantine tank.”
“i have had several deliverys of fish they all are health and i get a lot of comments how great the aquarium looks with the fish. i have also purchased a blue lobster which has doubled in size and he/she lives with my angels i would recomend this company to anyone new or old in fish keeping”
“Great service I have used them when a friend told me about them, highly better service than bigger brands like pets at home, and you can order online or in person!”
“Very disappointed in the two experiences with TropCo. Fish dead on arrival, in a very poor state and generally very poor stock. I did get a respectful reply to my email and I await a refund for the dead fish, otherwise a poor service which I will not be using again.”
