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True Religion Reviews

1.3 Rating 430 Reviews
F
Happiness Grade
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Phone:

844-878-7546

Email:

customersupport@truereligion.com

E

Refund - Difficult

38.89%
Industry Average
I sent items back over 3 week ago have sent numerous emails, no reply back , no refund . Everytime I request to speak to a live agent it says it’s after the hours when I’m clearly contacting them during their business hours!!!!! I want my refund!!!!
posted 1 month ago - Anonymous
I purchased two pairs of jeans. One strangely was far too big so i returned them via carrier. 27 days later after receiving the jeans back I’m still chasing the refund. Now looking at escalation outside of the organisation. It’s robbery!
posted 6 months ago - Bradley Butler
I did not want a refund all I wanted was the items replaced.
posted 1 year ago - Margaret Lang
Terrible customer service. Do not buy any items. Nothing is true to size If you have to do a return you might not get a refund. It is almost impossible to reach customer service. The items are too expensive to not being able to reach customer service. When you finally get in contact with them they are no help.
posted 1 year ago - Anonymous
True Religion, am so disappointed I brought so many outfits from them, but one of it was so big on me, so I returned it same day it was received, up till now since November I haven’t received my refund for $100
posted 1 year ago - Patience Uzu
ERIN G and LYNDA G…i reached out several times when I noticed my package wasn’t moving and instead of calling fedex and having my package expedited…they just kept giving me the run around until Dec23rd when a refund was issued.
posted 1 year ago - Anonymous
They wouldn’t refund the shipping cost.
posted 1 year ago - Anonymous
Today is 10/23 and I still haven’t received my refund or any kind of communication from True Religion, try to call the 800 number ring without an answer, emails, text all go unanswered.
posted 1 year ago - Anonymous
I told them they sent the wrong item, and they just told me to request a refund, and reorder.
posted 1 year ago - Anonymous
Horrible! How are they still in business. Can’t even talk to anyone. To return something, they have to send it back and then you get a refund when the item arrives to who knows where. Even if you take it back to the store.
posted 1 year ago - Anonymous