“They took money for an item they didn’t have in stock.
They messaged and asked me to pick something else.
I don’t want anything else and I’m asking for a refund. So far they’ve ignored 4 emails. Shocking.”
“Absolutely avoid worst customer service of my entire life, never know the likes of it,
The most smarmy ignorant member of staff/customer service called Nicholas clearly a moronic individual that should be fired.
Absolutely avoid next day delivery 6days! To deliver even tho I payed for next day the response l to my email of complaint was unreal it was rude abrupt and dam right unacceptable, Nicholas who ever you are I’m taking my complaint much further!”
“my order arrived stained (in two spots) and I have to pay 30€ to return it ( it was 50 €) BASICALLY I LOST 50 EUROS
do not buy from here if you don't want to pay for STAINED stuff”
“Ordered a LV ring and I literally love it also spoke to customer service about business enquiries and they were super kind and helpful. Love this brand so much have referred all my friends.”
“I read some of the reviews on here before buying a jacket from them. So I msgd their Instagram account to make sure they wouldn’t Give me a ‘store credit’ like I read. they replied straight away assuring me the jacket was available, I purchased it Friday, it was at my house on Monday from the UK to Aus. In perfect condition”
“5 star service from True Vintage. My sweatshirt arrived super fast and was in a perfect condition. The best vintage clothing website out there by far.”
“Do not order from this website!! I ordered a sweatshirt early November last year and it didn’t come in over a month. I followed it up mid December and they were slow and seemed to not care about customer service. They claim they can’t recover my order which I was very disappointed in. So I demanded for a refund but they said they’ll issue website credit of the same value early February and I still haven’t got that either!!!!
I am writing this to warn you about this ridiculous online business and I would recommend finding another vintage website that is reliable and cares for their customers.”
“This website is amazing, they drop new products every single day, and it is so easy to find what you want and buy it. My parcel was even delivered free the next day as standard! 5 stars!”
“Very happy with my new silk Versace shirt, ladies are going to love me even more now, see you on the town, ya boys got ya.
Will definitely be ordering again, great selection of gear.”
“I loved the sweatshirt I bought, it was a little more expensive than I usually spend for a jumper but it was SO worth it! It really is one of my favourite things in my wardrobe! My only complaint was the returns, which didn’t make much sense to me at first, but then I got in touch with the customer service who swiftly responded to my question and I sent it back and got refunded quickly after.”
